Front Desk Guest Experience Agent

Hilton Worldwide, Inc.; George Town; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Penang, Malaysia, to provide exceptional reception services from check-in to check-out. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality customer service. Responsibilities include managing guest queries, ensuring efficient check-in/out processes, and promoting hotel services. This role emphasizes a positive attitude, attention to detail, and teamwork, within a supportive environment dedicated to exceptional guest experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide exceptional reception services for Guests.
• Ensure efficient check in/out experiences and complete audits.
• Maximize room occupancy and promote hotel services.

Skills

Customer service

Communication skills

Organization

Attention to detail

IT proficiency

Job description

A leading global hospitality company is seeking a Guest Service Agent in Penang, Malaysia, to provide exceptional reception services from check-in to check-out. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality customer service. Responsibilities include managing guest queries, ensuring efficient check-in/out processes, and promoting hotel services. This role emphasizes a positive attitude, attention to detail, and teamwork, within a supportive environment dedicated to exceptional guest experiences.