FRONT DESK AMBASSADOR

Holma Management Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company is looking for individuals with proficiency in English and Mandarin to assist guests. Responsibilities include customer inquiries, supervision of housekeeping, and administrative tasks. Fresh graduates and SPM leavers are encouraged to apply. A positive attitude and adaptability are essential for success in this role.

Qualifications

• Fluent in spoken/written English and Mandarin is required.
• Fresh graduates and SPM leavers are encouraged to apply.
• Positive attitude and focus on customer service are necessary.

Responsibilities

• Attend to guests online and phone inquiries.
• Assist guests from check-in throughout their stay.
• Supervise cleaning and housekeeping in hotels.

Skills

Fluent in English

Fluent in Mandarin

Customer service skills

Positive attitude

Adaptability

Education

Fresh graduates (Diploma/Degree)

SPM leavers

Job description

Required language(s): Fluent in spoken/written English and Mandarin (this is actually the only requirement because half of our guests come from China and the other half from around the world)

Fresh graduates (Diploma/Degree) and SPM leavers are encourage to apply.

Positive attitude and pleasant personality with focus on excellence in customer service.

Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.

Know the difference between working in hospital and hospitality.

Common sense, can walk straight with two eyes and two legs.

Attending to guests online and phone inquiries.

Assisting guest from check in and throughout their stay with us.

Cleaning and housekeeping supervising in hotels.

Organise maintenance tasks with in-house technicians.

All kind of administrative and reporting tasks.

You will learn everything from head to toe.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Ambassador?
• How would you rate your English language skills?
• Do you have customer service experience?
• Do you have recovery / retention experience?
• Do you have professional housekeeping experience?
• Which of the following languages are you fluent in?