Front Desk Agent Club Med Cherating

Club Med; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading resort company in Malacca is seeking a Front Desk Agent. You will be responsible for welcoming guests and managing check-in and check-out processes. The ideal candidate is sociable, multilingual, and attentive to guest needs. This role involves collaborating with various departments and ensuring quality in service delivery. Enjoy unique infrastructures and activities, while bringing your talents to life on stage! All positions are open to people with disabilities.

Qualifications

• You must be sociable and able to connect with guests effectively.
• Fluency in at least two languages is required.
• You should be helpful and attentive to guest needs.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage check-in and check-out procedures.
• Coordinate with relevant departments for guest services.
• Develop internal sales and ensure invoicing accuracy.
• Guarantee the quality of services and maintenance of resort assets.

Skills

Sociable

Multilingual

Attentive to details

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Be responsible for welcoming guests, providing information and personalising customer relations.
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations.
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering, etc.).
• Develop internal sales and ensure the invoicing for the stay or local sales.
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort’s assets.

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.