Front Desk Agent Club Med Cherating

Club Med; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading resort company in Johor Bahru is seeking a Front Desk Agent to welcome guests and personalize their experience. Responsibilities include managing check-ins and check-outs, collaborating with staff, and ensuring adherence to health and safety standards. Ideal candidates are sociable, multilingual, and attentive. This role is open to people with disabilities.

Qualifications

• Ability to build trusting relationships with guests.
• Multilingual and comfortable with international guests.
• Experience in customer service roles is a plus.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage check-in/check-out processes and maintain information media.
• Collaborate with various departments to ensure guest satisfaction.
• Develop internal sales and manage invoicing.
• Ensure compliance with health and safety standards.

Skills

Sociable

Multilingual

Helpful and attentive

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Be responsible for welcoming guests, providing information and personalising customer relations
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
• Develop internal sales and ensure the invoicing for the stay or local sales
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort's assets

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.