Fresh Graduate Application Support Engineer

Agensi Pekerjaan Randstad Sdn Bhd - Professional; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur is seeking an Application Support Engineer to ensure the reliable operation of business applications. This role is ideal for fresh graduates, offering mentorship and a clear career growth path. Responsibilities include providing technical support, monitoring performance, and assisting in application testing, all while gaining practical experience in IT management.

Benefits

Career growth and professional development

Mentorship and training from IT professionals

Exposure to real-world application management

Qualifications

• Bachelor's Degree in IT, Computer Science, or a related field required.
• Fresh graduates are welcome to apply with no prior experience.

Responsibilities

• Provide technical support to users, diagnosing and resolving software issues.
• Monitor application performance and escalate complex issues.
• Document support procedures and contribute to the knowledge base.
• Assist in testing new application features and patches.
• Communicate with stakeholders for updates on issues.

Skills

Problem-solving skills

Analytical skills

Communication skills

Interpersonal skills

Basic understanding of SQL

Education

Bachelor's Degree in Information Technology or Computer Science

Job description

As an Application Support Engineer, you will be the first line of defense for our users, ensuring the smooth and reliable operation of our key business applications.

Key Responsibilities

• Provide first and second-level technical support to internal and external users, diagnosing and resolving issues related to our software.
• Monitor application performance, identify potential stability concerns, and escalate complex issues to senior developers or IT teams.
• Document support procedures, solutions, and contribute to our internal knowledge base.
• Assist in testing new application features and patches before they are deployed live.
• Communicate effectively with stakeholders to understand their needs and provide timely updates on issue resolution.

Candidate Requirements

• Education: A Bachelor's Degree in Information Technology, Computer Science, or a related technical field is mandatory.
• Experience: No prior professional experience is required - this role is open to fresh graduates!
• Skills:
  • Strong problem‑solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Basic understanding of databases (e.g., SQL) and operating systems is an advantage.

What We Offer

• A dedicated path for career growth and professional development.
• Mentorship and training from experienced IT professionals.
• Exposure to real‑world application management and maintenance.