Freight Forwarding Manager - Sea Import (Freight Forwarding Industry)

Worldgate Express Services Sdn Bhd; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Malaysia is seeking a Customer Service Manager to oversee the sea import freight forwarding operations. The role involves managing a customer service team, enhancing customer satisfaction, and collaborating with other departments. Ideal candidates will have 5+ years in customer service within freight forwarding and strong interpersonal skills. A supportive work environment, competitive salary, and opportunities for advancement are offered.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Ongoing training and development

Qualifications

• Minimum 5 years of experience in customer service within the freight forwarding industry.
• Proven track record of managing a team of customer service professionals.
• In-depth knowledge of sea import freight forwarding processes and regulations.

Responsibilities

• Oversee and coordinate customer service activities related to sea import freight forwarding.
• Serve as the primary point of contact for customers.
• Manage and mentor a team of customer service professionals.

Skills

Customer service management

Communication skills

Problem-solving

Data analysis

Job description

About the role

We are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at Worldgate Express Services Sdn Bhd. This full-time position is based in Shah Alam, Selangor and will play a crucial role in managing and optimising our sea import freight forwarding operations.

What you'll be doing

• Oversee and coordinate all customer service activities related to sea import freight forwarding operations.
• Serve as the primary point of contact for customers, providing exceptional service and resolving any issues or concerns in a timely manner.
• Manage and mentor a team of customer service professionals, ensuring they are equipped with the necessary skills and knowledge to deliver high-quality service.
• Develop and implement strategies to improve customer satisfaction, identify and address pain points, and enhance the overall customer experience.
• Collaborate with other departments, such as operations and sales, to ensure seamless coordination and efficient delivery of freight forwarding services.
• Analyse customer data and usage patterns to identify opportunities for growth and process improvements.
• Stay up-to-date with industry regulations, trends, and best practices to ensure compliance and maintain a competitive edge.

What we're looking for

• Minimum 5 years of experience in a customer service within the freight forwarding industry.
• Proven track record of successfully managing and leading a team of customer service professionals.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• In-depth knowledge of sea import freight forwarding processes, regulations, and best practices.
• Strong problem-solving, analytical, and decision‑making skills.
• Proficiency in data analysis and the ability to use data to drive process improvements.
• Familiarity with relevant industry software and technology.

What we offer

At Worldgate Express Services Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career advancement, ongoing training and development, and a collaborative team culture that values work‑life balance.

About us

Worldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions in Malaysia. With our extensive network and expertise in sea, air, and land transportation, we deliver reliable and efficient services to a diverse range of clients across various industries. Our commitment to innovation, sustainability, and customer satisfaction has made us a trusted partner for businesses of all sizes.

If you are ready to take on this exciting opportunity and contribute to the growth of our organisation, we encourage you to apply now.