FREIGHT FORWARDING MANAGER

Swift Integrated Logistics Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Butterworth, Penang is seeking a highly skilled Freight Forwarding Manager. You will lead a team in overseeing all freight forwarding operations, ensuring the timely execution of shipments and compliance with regulations. The ideal candidate has 5–10 years of experience, strong leadership and communication skills. The role offers competitive remuneration and opportunities for professional development.

Benefits

Competitive remuneration package

Performance-based bonuses

Company-sponsored training and development programs

Comprehensive health and wellness benefits

Qualifications

• Minimum 5–10 years of working experience in the Freight Forwarding industry.
• Experience handling sea/air freight import/export operations and documentation.
• Strong connection with shipping line freight forwarders.

Responsibilities

• Lead, train, and evaluate freight forwarding staff.
• Oversee all freight forwarding operations.
• Investigate and resolve shipment delays or discrepancies.

Skills

Leadership skills

Negotiation skills

Problem-solving skills

Communication skills

Knowledge of customs procedures

Education

Kursus Ejen Kastam (KEK) certificate

Job description

Position Overview

We are seeking a highly skilled, experienced and well‑connected Freight Forwarding Manager with strong background to join our dynamic team at SWIFT. This full‑time position is based in Butterworth, Penang and will play a key role in the Business Unit. You oversee all aspects of our freight forwarding operations and marketing, ensuring efficient and seamless logistics for our valued clients.

Job Description

• To lead, train and evaluate freight forwarding staffs to build an efficient, high‑performing team.
• Oversee freight forwarding department and operation team functions and activities.
• Manage booking, routing, documentation and delivery of shipments.
• Ensure timely and accurate execution of import/export shipments and clearance.
• Oversee sales team performance, identifying potential clients and converting leads to long‑term customers.
• Ensure all shipments comply with local, international and customer‑specific customs regulations.
• Maintain up‑to‑date knowledge on tariff codes, duties and trade regulations.
• Maintain good professional working relationships and effective communication with existing/new customers and all internal departments, affiliate offices, forwarders, shipping lines, customs agents and partners.
• Investigate and resolve any shipment delays, damages or discrepancies.
• Ensure compliance with regulatory standards and maintain high levels of service quality.
• Perform any ad‑hoc duties as assigned or required from time to time.

Job Requirements

• Minimum 5–10 years of working experience in Freight Forwarding industry.
• Leadership skills with experience managing a team.
• Experience handling sea/air freight import/export operations and documentation with strong knowledge in customs procedure.
• Familiarity with INCOTERMS, practices, invoice and payment terms.
• Strong connection with shipping line freight forwarders and counterparties.
• Excellent negotiation, communication and problem‑solving skills.
• Able to adapt well to company policies and environmental changes.
• Ability to work under pressure and manage multiple priorities.
• Kursus Ejen Kastam (KEK) certificate and other customs‑related certificates.
• Fluency in spoken and written English, Bahasa Malaysia and Mandarin (advantage for dealing with Chinese‑speaking clients).
• Possess own transport and be able to work in Butterworth, Penang.

Job Highlights

• Competitive remuneration package with performance‑based bonuses.
• Opportunities for career advancement and professional development.
• Company‑sponsored training and development programs.
• Comprehensive health and wellness benefits.