Freight Forwarding Customer Service Executive - Sabah

DP World; West Coast Division; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global logistics provider is seeking a Customer Service Executive – Freight Forwarding in Kota Kinabalu, Sabah. The role involves managing customer interactions, coordinating import and export shipments, and ensuring compliance with industry regulations. Ideal candidates have a diploma or bachelor’s degree in a related field and 2–3 years of freight forwarding experience. This position offers opportunities for professional growth within a diverse team committed to a seamless supply chain.

Qualifications

• Minimum 2–3 years of experience in freight forwarding, particularly in ocean and trucking operations.
• Strong knowledge of international shipping procedures and documentation requirements.
• Familiarity with Sabah customs regulations and clearance procedures.

Responsibilities

• Coordinate and manage import and export shipments from booking to final delivery.
• Act as the primary liaison for customers, providing timely updates and resolving inquiries.
• Prepare, review, and process all required shipping documents.

Skills

Strong communication skills

Problem-solving skills

Customer service skills

Education

Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration

Job description

A global logistics provider is seeking a Customer Service Executive – Freight Forwarding in Kota Kinabalu, Sabah. The role involves managing customer interactions, coordinating import and export shipments, and ensuring compliance with industry regulations. Ideal candidates have a diploma or bachelor’s degree in a related field and 2–3 years of freight forwarding experience. This position offers opportunities for professional growth within a diverse team committed to a seamless supply chain.