Freight Customer Service Executive

Lima Bintang Logistics Sdn Bhd; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Klang City seeks a Freight Customer Service Executive to handle international shipping operations. The ideal candidate has at least 3 years of experience in customer service within freight forwarding, with strong communication skills in English and Mandarin. You will manage import/export activities, ensure customer satisfaction, and support operational efficiency. Join us to enhance your career in a supportive environment with growth opportunities.

Benefits

5-day work week

Comprehensive medical insurance

Career development opportunities

Performance-based rewards

Casual working attire

Qualifications

• Minimum 3 years of customer service experience in freight forwarding.
• High acknowledgment from customers on job commitments.
• Able to work independently under pressure.

Responsibilities

• Execute import and export activities with precision.
• Provide on-time price sourcing for freight rates.
• Handle shipping documentation and invoicing.

Skills

Communication skills in English

Proficiency in Mandarin

Interpersonal skills

Multitasking abilities

Tech-savvy (MS Office, ERP systems)

Education

Diploma in Logistics/Transportation or equivalent

Job description

Great Pay:Earn 30% more income than the average market salary.

Enjoy a rewarding salary that goes beyond industry standards, recognizing your good work with significant financial rewards.

Fast-Track Career Growth: Clear career ladder allow multiple promotion even less than 1 year!

Experience swift career progression with our structured development program, ensuring multiple promotions within the first 1 to 3 years. Your success is LBL priority.

Specialize Work:Be a part of market leading Dangerous Goods and Project Logistics management company!

Join us for engaging work in handling Dangerous Goods (DG) cargo shipmentsand contributing to Project Logistics Management. Your role isn't just a job; it's a chance to shape you becoming future logistics specialist. Your impact begins now!

About Lima Bintang Logistics

Join Lima Bintang Logistics, where high growth and innovation meet a steadfast commitment to employee happiness, growth, and learning. As LBL ambitiously aim to double our achievements every 5 years, we prioritize creating an environment where our team's well-being and development are at the forefront. Dive into mastering trade compliance, bonded warehouses, dangerous goods, and project logistics management, all while being part of a family that values your personal journey and professional evolution. Here, your contributions are vital to our customer-first approach and collective success. Embrace this opportunity to be part of an organization where your happiness and growth are as important as our commitment to excellence. Welcome to LBL, where together, we grow, learn, and thrive.

Join Us - Where Freight Excellence Meets Outstanding Service!

Job Description: As a Freight Customer Service Executive, you'll be at the heart of our dynamic operations, ensuring the seamless execution of international import and export activities. Your role is crucial in meeting and exceeding customer requirements, contributing to the smooth flow of our freight operations.

Key Responsibilities:

Operational Excellence:

Execute import and export activities with precision, ensuring the smooth operation that exceeds customer expectations.

Provide on-time price sourcing for freight rate to our Sales team and valued customers, showcasing LBL pricing strategic for competitiveness, accuracy and responsiveness.

Timely handling of shipping documentation, invoicing, Delivery Orders (DO), Proof of Delivery (POD), collection processes, and Port services management.

Collaborate seamlessly with shipping lines (FCL) and co-loaders (LCL) and hauliers for obtaining vital information and documents to streamline processes for customer support.

Requirements:

Education and Experience:

Diploma in Logistics/Transportation or equivalent.

Minimum 3 years of customer service experience in freight forwarding. Receive high acknowledgement and complement from customers on job commitments

Communication Skills:

Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Professional Skills:

Able to practice duty and responsibilities in accordance to system and work processes. Be Proactive, with strong interpersonal and multitasking abilities.

Able to work independently under pressure and sustaining demanding work environments with positive mindset. High attribute in urgency for meeting task deadline.

Tech-Savvy:

Proficient in Microsoft Office Suite, Logistics ERP system.

Our integrated employees wellbeing programmes designed to enhance quality of life and welfare include the provision of:

5-day work week.

Comprehensive medical insurance benefits (After confirmation)

A higher than industry remuneration & salary package commensurate with your attitude and experience

Regulatory EPF, SOCSO and EIS

Career development opportunities with continuous learning and development programmes/ workshops/team building.

Multiple Location Exposure – Offices in Johor, Klang, Kemaman, Kedah Singapore, upcoming Penang, and Partner Agencies worldwide!

Casual working attire in the office (unless you are meeting clients)

Performance-based reward system

To encourage employees to strive for career progression, we accord other defined benefits and perks to employees as they progress up the corporate ladder to assume bigger roles and responsibility

Ready to make an impact in the world of freight services? Apply now and join a team where your skills matter!

Unlock job insights

Salary match Number of applicants Skills match

Lima Bintang Logistics was founded with the purpose of “Making Every Delivery Safe For People”. Since our founding in 2001, LBL has grown tremendously from initially offering general transportation to now offer fully integrated logistics solutions and services—including public bonded warehouse, heavy lifting, and heavy transportation services, License manufacturing warehouse (LMW) consultancy and trade compliance services, chemical and dangerous cargo logistics, marine and offshore logistics, container haulage and international freight forwarding. Today, we have more than 200 employees and fleet operators operate with 7 offices in Malaysia including Singapore. LBL position our self as the leading integrated logistics solutions provider for international manufacturing and service companies. We primarily focus our services solutions for Manufacturing, Chemical, Energy, and Construction industries. We are expanding in line with the rapid growth of the Company. If you are keen and interested in being part of a member in realizing LBL purpose, possess the right attitude, and willing to shape the future of Singapore Logistics safety performance. We welcome you to be part of the Lima Bintang team!

Company Core Value:

1 - Making Customer Success

2 - Safety

3 - Responsibility

4 - Integrity

5 - Humble

Lima Bintang Logistics was founded with the purpose of “Making Every Delivery Safe For People”. Since our founding in 2001, LBL has grown tremendously from initially offering general transportation to now offer fully integrated logistics solutions and services—including public bonded warehouse, heavy lifting, and heavy transportation services, License manufacturing warehouse (LMW) consultancy and trade compliance services, chemical and dangerous cargo logistics, marine and offshore logistics, container haulage and international freight forwarding. Today, we have more than 200 employees and fleet operators operate with 7 offices in Malaysia including Singapore. LBL position our self as the leading integrated logistics solutions provider for international manufacturing and service companies. We primarily focus our services solutions for Manufacturing, Chemical, Energy, and Construction industries. We are expanding in line with the rapid growth of the Company. If you are keen and interested in being part of a member in realizing LBL purpose, possess the right attitude, and willing to shape the future of Singapore Logistics safety performance. We welcome you to be part of the Lima Bintang team!

What can I earn as a Customer Service Executive