Fraud Senior Analyst –Payment Integrity Provider Investigation APAC Team

CIGNA Insurance; Kuala Lumpur; On-site; MYR 244,000 - 326,000; Full time

Job summary

A global health services provider seeks a Fraud Senior Analyst in Kuala Lumpur. The role involves detecting and recovering fraud payments, working with various teams to prevent claims overpayment, and ensuring accurate reporting of savings. Candidates should have a minimum of 4 years in health insurance, strong data analytics skills, and excellent organization and communication skills. Experience in a payment integrity role is essential, and fluency in foreign languages is a plus.

Qualifications

• Minimum of 4 years of experience in health insurance or healthcare.
• Ability to identify fraud, waste, and abuse incidents.
• Experience working with global teams and varying time zones.

Responsibilities

• Identify and investigate potential fraud, waste, or abuse across claims.
• Collaborate with data analytics and Special Investigation teams.
• Provide investigation reports to stakeholders.

Skills

Payment integrity investigation

Data analytics

Communication skills

Attention to detail

Strong organization skills

Education

Medical/paramedical qualification

Tools

Mainframe

Diamond

Job description

Fraud Senior Analyst – Payment Integrity Provider Investigation APAC Team

Fraud Senior Analyst – Payment Integrity Provider Investigation Team

The job profile for this position is Fraud Senior Analyst – Payment Integrity Provider Investigation Unit (Regional APAC Team), which is a Band 3 Senior Contributor Career Track Role.

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Role Summary

As Fraud Senior Analyst within Payment Integrity Team you will be directly supporting Cigna’s affordability commitment within Cigna International's business. This role is responsible for detecting and recovering FWA payments, creating solutions to prevent claims overpayment and future spend monitoring within a dedicated region. He/She will work closely with other PI team members, Network, Data & Analytics, Claims Operations, Clinical partners, Product and Member Investigation Unit (MIU).

Responsibilities

• Identify and Investigate potential instances of fraud, waste or abuse (FWA) across all Cigna’s GHB Americas book of business for claims incurred in a dedicated region (APAC).
• Seek recovery of FWA payments from claim submissions.
• Ensure PI savings are tracked and reported accurately.
• Work in partnership to implement solutions and drive execution to prevent claims overpayment, unnecessary claim spend, and ensure timeliness and accuracy of PI claims review process.
• Negotiation with providers contracted by Cigna or out-of-Network providers.
• Perform data-mining to reveal FWA trends and patterns.
• Collaborate with the Special Investigation Unit on Fraud cases.
• Partner with Cigna TPAs on FWA investigations.
• Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
• Partner with Data Analytics team in building future FWA triggers automation.
• Provide investigation reports to internal and external stakeholders.

Skills and Requirements

• You should enjoy working in a team of high performers, who hold each other accountable to perform to their very best.
• Experience of investigation within payment integrity or similar discipline.
• Minimum of 4 years of health insurance or health care provider experience.
• Knowledge of Mainframe and Diamond essential.
• Knowledge of claims coding, regulatory rules and medical policy.
• Medical/ paramedical qualification is a definite plus.
• Critical mind-set with ability to identify cost containment opportunities.
• Experience with data analytics
• Demonstrated strong organization skills.
• Strong attention to detail.
• Ability to quickly learn new and complex tasks and concepts.
• Excellent verbal and written communication skills.
• Ability to balance multiple priorities at once and deliver on tight timelines.
• Flexibility to work with global teams and varying time zones effectively.
• Experience in liaising with internal stakeholders and ability to work independently within a cross functional team.
• Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.
• Fluency in foreign languages in addition to fluent English is a strong plus.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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