Fraud & Risk Specialist (Fresh Graduates/Experienced)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital transformation company in Kuala Lumpur is seeking a candidate to review fraud patterns and document investigations while training new team members. The ideal candidate will hold a Bachelor's degree and ideally have 1 year of experience, but fresh graduates are welcome. Strong communication skills in English, analytical attention to detail, and the ability to work under pressure are key attributes for this role. Flexible working hours will be required.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Qualifications

• Preferably with 1 year of working experience in related fields.
• Fresh graduates are encouraged to apply.
• High ethical standards and integrity to handle confidential information.

Responsibilities

• Review and analyze complex situations related to fraud patterns.
• Document investigations comprehensively while maintaining confidentiality.
• Train and mentor newly hired agents with upskilling plans.

Skills

Strong written and verbal communication skills in English

Organized and analytical with attention to detail

Strong critical thinking and decision-making skills

Investigative ability and internet research skills

Ability to analyze complex data and identify patterns

Education

Bachelor Degree holder

Tools

Google Workspace products

Job description

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Be home, belong, and start your journey to #BeMore!

Key Responsibilities

• Review and analyze complex situations and patterns of fraudulent and suspicious trends, measuring impact to find solutions to mitigate and prevent fraudulent activities.
• Document investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans and appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever‑changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiate enhancement, preventive measures.

Who are we looking for?

Qualification & Skills Required

• Experience: preferably with 1 year of working experience in related fields. Fresh graduates are encouraged to apply.
• Education: Bachelor Degree holder.
• Attributes:
  • High ethical standards and integrity to handle confidential and sensitive information responsibly.
  • Ability to handle multiple tasks and complex cases in high volume queues.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Willingness to learn and adapt to changes in a fast‑paced environment.
  • Ability to detect vulnerabilities in existing and new products and features and anticipate the ever‑evolving fraudulent behaviors.
  • Ability to remove personal bias to focus on fact‑based investigations and remain impartial in sensitive situation involving users.
  • Ability to analyze complex data, identify patterns and draw conclusions and give suggestions.
• Skills:
  • Strong written and verbal communication skills in English.
  • Organized, analytical and meticulous attention to details to spot anomalies and discrepancies.
  • Strong critical thinking, great judgment & decision‑making skills.
  • Strong investigative ability, due diligence, internet research skills.
  • Logical thinking, excellent judgment and ability to make quick accurate decisions.
  • Familiar with Google Workspace products (Google Sheet/ Slides/ Doc, etc.).
• Flexibility: Able to work on shift, early morning, evenings, weekends and public holidays.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world‑leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e‑commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high‑growth, new‑economy companies looking to tap the region’s growth potential.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first‑rate workspaces, above‑industry‑average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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