Fraud Ops Analyst - Hybrid

Citigroup Inc.; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A major financial institution in Kuala Lumpur is seeking an entry level Fraud Ops Analyst to assist in managing fraud risks and ensure compliance with policies. The role requires 1-2 years of relevant experience, strong analytical skills, and proficiency in Microsoft Office. Candidates who are fresh graduates are encouraged to apply. Mandarin language skills are an added advantage. This position offers a great opportunity in the operations team.

Qualifications

• 1-2 years relevant experience in a related role.
• Knowledge of the Investigation and Fraud claims process.
• Experience in early fraud detection.

Responsibilities

• Assist in managing fraud losses and risk assessment.
• Perform short and long term forecasting analysis.
• Make judgments based on standard practices within guidelines.

Skills

Fraud claims process knowledge

Trend analysis

Communication skills

Microsoft Office proficiency

Microsoft Access proficiency

Ability to remain unbiased

Education

Bachelor's degree or equivalent experience

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role (1-2 years)
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Fresh Grad are encourage to apply
• Mandarin Language skills (added advantage)

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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