Fraud Operations Associate - ShopeeFood

Shopee; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a Fraud Executive responsible for identifying and mitigating fraudulent activities. In this role, you will analyze transactions, work with different departments to resolve fraud-related issues, and support SOP development for fraud prevention. The ideal candidate has strong analytical skills and can work both independently and collaboratively. Proficiency in Microsoft Excel is required.

Qualifications

• Strong analytical and problem-solving skills with the ability to interpret data effectively.
• High attention to detail and accuracy in handling sensitive or complex information.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Ability to work both independently and collaboratively in a fast-paced environment.

Responsibilities

• Perform investigations on suspected fraudulent activities.
• Conduct detailed analysis of transactions and user behavior.
• Collaborate with internal teams to resolve fraud-related issues.
• Prepare reports and analytical insights for management review.
• Support the development of SOPs related to fraud prevention.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Proficiency in Microsoft Excel

Collaboration

Job description

About The Team

As a Fraud Executive, you will be responsible for identifying, investigating, and mitigating fraudulent activities within our ShopeeFood & same day delivery operations. You will work closely with other departments to develop and implement strategies to prevent fraud and to ensure a safe and reliable service for our tripartite users; Buyers, Merchants & Riders.

Job Description

• Perform investigations on suspected fraudulent activities and identify emerging fraud patterns or abuse trends.
• Conduct detailed analysis of transactions, user behavior, and account activities to detect potential risks.
• Collaborate with relevant internal teams (e.g., Customer Service, Operations, etc.) to resolve fraud-related issues efficiently.
• Prepare reports, case summaries, and analytical insights for management review.
• Support the development and enhancement of Standard Operating Procedures (SOPs) related to fraud prevention and control.
• Assist in continuous improvement initiatives to strengthen fraud detection systems and operational workflows.

Requirements

• Strong analytical and problem-solving skills with the ability to interpret data effectively.
• High attention to detail and accuracy in handling sensitive or complex information.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel or Google Sheets (experience with SQL or data visualization tools will be an advantage).
• Ability to work both independently and collaboratively in a fast-paced environment.
• Ability to multitask and work under minimal supervision.
• Comfortable handling confidential information.