Fraud Analytics Manager (CASA) – Mandarin, Kuala Lumpur

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major organization in financial services is looking for a Manager, CASA Fraud Analyst in Kuala Lumpur. The role involves monitoring transactions, investigating fraud cases, and collaborating with teams to create prevention strategies. Successful candidates will possess strong analytical skills and proficiency in Mandarin, relevant customer service experience, and knowledge of fraud detection techniques. This permanent position offers job stability and is situated in a vibrant financial hub.

Benefits

Additional shift allowance

Permanent position for job stability

Opportunity for exposure in a dynamic financial hub

Exposure to banking and financial services industry

Qualifications

• Strong analytical and problem-solving skills are essential.
• Proficiency in Mandarin required for effective communication.
• Experience in customer service within financial services.
• Knowledge of fraud detection and prevention techniques is crucial.
• Ability to manage multiple tasks efficiently under pressure.
• Excellent communication and interpersonal skills needed.
• Detail-oriented mindset with a proactive approach to risk identification.

Responsibilities

• Monitor and analyze transactions to detect fraudulent activities.
• Investigate and resolve fraud cases efficiently.
• Collaborate with teams to implement fraud prevention strategies.
• Prepare detailed reports on fraud incidents for improvement.
• Ensure compliance with fraud management regulations.
• Provide excellent customer service for fraud-related queries.
• Stay updated on latest trends in fraud within banking.

Skills

Analytical skills

Mandarin proficiency

Customer service experience

Fraud detection techniques

Interpersonal skills

Attention to detail

Problem-solving skills

Job description

A major organization in financial services is looking for a Manager, CASA Fraud Analyst in Kuala Lumpur. The role involves monitoring transactions, investigating fraud cases, and collaborating with teams to create prevention strategies. Successful candidates will possess strong analytical skills and proficiency in Mandarin, relevant customer service experience, and knowledge of fraud detection techniques. This permanent position offers job stability and is situated in a vibrant financial hub.