Franchise Manager

Private Advertiser; Sibu; On-site; MYR 80,000 - 120,000; Full time

Job summary

A franchise operations management company in Malaysia is seeking an experienced Operations Manager to provide training and support to franchisees. The ideal candidate will be responsible for enforcing policies, overseeing daily operations, and ensuring financial performance. Strong communication skills and a background in business management are essential. The position requires a Bachelor's degree and 6-8 years of relevant experience. Competitive compensation and the opportunity for growth are offered.

Qualifications

• At least 6-8 years in operations management, preferably in an education setting.
• Proven ability to manage budgets and develop operations strategies.
• Excellent interpersonal, written and oral communication skills, especially in English.

Responsibilities

• Provide ongoing training and coaching to franchisees and their staff.
• Implement and enforce company policies across franchise locations.
• Conduct market analysis to identify new opportunities.
• Oversee day-to-day operations of franchise centres.
• Monitor financial performance and operational metrics.

Skills

Relationship building

Coaching

Conflict management

Financial analysis

Interpersonal communication

Business administration understanding

Marketing knowledge

Operations strategy development

Computer skills (Excel, Word, Outlook, Powerpoint)

Education

Bachelor’s Degree in business, marketing, communications, or related field

Master's Degree or higher (desirable)

Job description

Provide ongoing training and coaching to franchisees and their staff on company policies, brand standards, and best practices.

Offer operational and management support to ensure high standards are met.

Facilitate regular communication and performance reviews with franchisees.

Implement and enforce company policies and operational procedures across all franchise locations to ensure brand consistency and adherence to standards.

To collaborate with the executive team, front-line staff, and franchisees to execute the company’s strategic plan.

Implement and refine operational policies to maintain consistency across all locations.

Collaborate with other departments to develop new products and services for the academy's franchise network.

Identify and assess potential new franchisees for expansion.

Guide prospective franchisees through the application, onboarding, and opening processes.

Conduct market analysis to identify new opportunities and assess the competitive landscape.

Provide insights and recommendations to enhance operational processes, customer experience, and market positioning.

Oversee day-to-day operations of centres (Franchisee) and ensure each centre is operating at its optimum level

Serve as the primary point of contact for franchisees, offering ongoing training, coaching, and hands‑on support.

Closely monitor financial performance, operational metrics, and sales reports to identify areas for improvement and drive business growth.

Foster strong relationships with franchisees through regular communication and proactive problem‑solving, ensuring they feel supported.

Resolve conflicts and address issues that may arise between franchisees and the company

Ensure all franchise outlets maintain the highest standards of quality, service, and regulatory compliance.

Collaborate with internal teams to develop new products and services and guide potential new franchisees through the onboarding process.

To identify and resolve any issues that may disrupt any centre’s day‑to‑day operation

To oversee the development and implementation of Policies and SOPs to guide all centres to mitigate the recurrence of issues and update as and when necessary

To assist with planning and implementing sustainable growth and profitability within each centre

To oversee the training of centre staff and franchisees

To oversee and update fraud detection and prevention measures

To foster positive relationships between HQ – Franchisees, Staff

To support any ad‑hoc projects when necessary

Implementing marketing initiatives to enhance brand visibility.

Key Skills & Qualifications

• Ability to build strong relationships, provide effective coaching, and manage conflicts.
• Develop and implement strategies to enhance franchise performance and drive overall growth.
• Review financial reports and performance data to make informed decisions and identify opportunities.
• Work effectively with different departments within the company.
• Understanding of business administration, marketing, and financial management to ensure the profitability of franchise locations.
• Bachelor’s Degree in business, marketing, communications, or related (Master's or higher is desirable)
• At least 6-8 years in operations management, preferably in an education setting.
• Proven ability to manage budgets with experience in developing operations strategies and plans, following through and delivering results.
• Excellent interpersonal, written and oral communication skills, especially in English.
• Has experience running an operations team or experience managing people.
• Strong computer skills including Excel, Word, Outlook and Powerpoint.