Forex Support Specialist — Customer Care

Emerald Zebra; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent brokerage firm in Kuala Lumpur seeks a Full-time FOREX Customer Support Specialist. This role involves assisting clients with queries via email and live chat, educating them about the company's trading platforms, and communicating effectively regarding company products. Candidates must possess strong communication skills, fluency in English, and relevant Forex experience. The position offers competitive remuneration, training opportunities, and comprehensive health coverage.

Benefits

Competitive remuneration

Medical and insurance coverage

Continuous personal development

Corporate parking

Access to sports and wellness facilities

Day off on your Birthday

24/7 mental health support

Qualifications

• Preferred knowledge and experience in FX and financial markets.
• Must have excellent communication skills and be a team player.
• Fluency in English is essential.

Responsibilities

• Provide answers to customers via email and live chat.
• Educate clients on using the company's website and trading platforms.
• Assist in communicating company products and services.

Skills

Computer literacy

Knowledge in FX and financial markets

Excellent communication skills

Fluency in English

Forex experience

Tools

Microsoft Office applications

Job description

A prominent brokerage firm in Kuala Lumpur seeks a Full-time FOREX Customer Support Specialist. This role involves assisting clients with queries via email and live chat, educating them about the company's trading platforms, and communicating effectively regarding company products. Candidates must possess strong communication skills, fluency in English, and relevant Forex experience. The position offers competitive remuneration, training opportunities, and comprehensive health coverage.