FOREX Customer Support Specialist, Kuala Lumpur

Emerald Zebra; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent brokerage firm in Kuala Lumpur seeks a Full-time FOREX Customer Support Specialist. This role involves assisting clients with queries via email and live chat, educating them about the company's trading platforms, and communicating effectively regarding company products. Candidates must possess strong communication skills, fluency in English, and relevant Forex experience. The position offers competitive remuneration, training opportunities, and comprehensive health coverage.

Benefits

Competitive remuneration

Medical and insurance coverage

Continuous personal development

Corporate parking

Access to sports and wellness facilities

Day off on your Birthday

24/7 mental health support

Qualifications

• Preferred knowledge and experience in FX and financial markets.
• Must have excellent communication skills and be a team player.
• Fluency in English is essential.

Responsibilities

• Provide answers to customers via email and live chat.
• Educate clients on using the company's website and trading platforms.
• Assist in communicating company products and services.

Skills

Computer literacy

Knowledge in FX and financial markets

Excellent communication skills

Fluency in English

Forex experience

Tools

Microsoft Office applications

Job description

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time FOREX Customer Support Specialist

Reporting to: Customer Experience Manager

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
• Educating clients on how to use the Companys website and trading platforms
• Communicating with clients regarding the companys products and services via telephone, email and live chat
• Assisting other departments

Candidate profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX and financial markets is preferred
• A team player with excellent communication skills
• Fluency in English is essential
• MUST HAVE FOREX EXPERIENCE

The offer:

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well-being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/7 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include:

• Interview with People team (30 min - 35 min).
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.

Working hours: Regular (5am - 3pm)

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.