Food Ops Coordinator

JLL; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global services firm in Shah Alam seeks a professional for food service operations. The role involves managing vendor relationships, ensuring compliance with safety standards, and providing excellent customer service. Candidates should have 1-2 years of experience in a similar environment and a background in hospitality or business. Excellent communication and organizational skills are essential for success.

Qualifications

• 1-2 years of relevant experience in office operations within a Food and Beverage setting.
• Capacity to prioritize tasks effectively in a busy work environment.
• Maintains high energy levels in a fast-paced setting.

Responsibilities

• Ensure timely setup and breakdown of food service stations.
• Serve as on-site liaison between vendor teams and client stakeholders.
• Collect feedback and report trends to management.

Skills

Strong organizational abilities

Multi-tasking

Excellent verbal communication

Attention to detail

Interpersonal skills

Education

Educational background in hospitality or business

Job description

1.1 Responsibilities

Operational Compliance

• Ensure timely setup, replenishment, and breakdown of food and refreshment service stations
• Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities including tastings and meal order placements.
• Monitor presentation, cleanliness, and service flow during meal times.

Vendor & Stakeholder Communication

• Act as the primary on-site liaison between vendor teams and client stakeholders.
• Answer employee queries in-person, and online via ticketing and company communication tools.
• Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.
• Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps and opportunities.
• Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

• Serve as a point of contact for employees with questions about food service offerings.
• Support communication of menu details, allergens, and changes through signage or digital systems.
• Collect informal feedback and report common trends to FTE management and vendor leads.

Budget, Compliance & Standards

• Support adherence to food safety, sanitation, and health code standards by implementing company standards
• Complete assigned checklists (e.g., daily temperature logs, cleaning schedules).
• Ensure the service area is compliant with local and client-specific guidelines.
• Monitor weightage, wastage data accuracy.
• Monitor and record all related expenses.
• Manages food and beverage supplies in compliance with company processes.
• Follows food safety compliance processes and mitigates and prevents issues.

Reporting & Documentation

• Maintain basic service records (e.g., headcounts, food waste tracking, incident logs).
• Support client reporting requirements on KPIs, guest counts, and service quality where applicable.

1.2 Qualifications

• A minimum of 1-2 relevant experience in office operations within a Food and Beverage setting; an educational background in hospitality or business is preferred.
• Proficient and demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment. Willingness to embrace challenges, along with excellent verbal and written communication skills.
• Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail. Possesses strong analytical, problem-solving, and financial skills as needed.
• Exhibits excellent interpersonal skills, a positive team spirit, and the ability to collaborate effectively with individuals from diverse backgrounds and across various job functions.
• Upholds principles, is flexible and resourceful, and maintains a positive customer-service mindset.