Food & Beverages Host - The Chow Kit Hotel

Ormond Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality group in Malaysia is seeking a Food & Beverages Host to provide excellent service at The Chow Kit Hotel. You will greet guests, take orders, serve food, and handle inquiries professionally. The ideal candidate should have skills in communication, a positive attitude, and the ability to work shifts. Experience in F&B is an advantage, but fresh graduates are welcome. Join a dynamic team dedicated to delivering outstanding dining experiences.

Qualifications

• Prior experience in F&B service or hospitality is an advantage.
• Physically fit and able to stand for long hours.
• Basic knowledge of food hygiene, safety, and service standards.

Responsibilities

• Greet guests warmly and take accurate orders.
• Serve food and beverages promptly and follow serving procedures.
• Handle guest inquiries and concerns professionally.
• Collaborate with kitchen staff for timely food delivery.
• Maintain cleanliness and hygiene standards in F&B areas.

Skills

Good communication skills in English

Fluent in Bahasa Malaysia

Customer-oriented

Team player

Positive attitude

Education

Minimum SPM / Certificate / Diploma in Hospitality or related field

Job description

Food & Beverages Host - The Chow Kit Hotel

Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.

Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.

Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.

Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.

Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.

Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.

Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.

Handle cash and electronic transactions accurately, process payments, and return change to guests as required.

Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.

Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.

Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.

Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.

Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.

Job Requirements:

• Minimum SPM / Certificate / Diploma in Hospitality, F&B, or related field
• Prior experience in F&B service or hospitality is an advantage (fresh graduates are welcome)
• Good communication skills in English and Bahasa Malaysia
• Friendly, presentable, and customer-oriented with a positive attitude
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for long hours
• Basic knowledge of food hygiene, safety, and service standards
• Able to work well in a team and follow instructions from supervisors
• Willing to learn, proactive, and shows enthusiasm in service delivery

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