Floral Park Operations Lead — Guest Experience & Safety

Resorts World Genting; Genting Highlands; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading leisure and hospitality company in Genting Highlands, Malaysia, is seeking a Site & Operations Manager to oversee daily operations of the park, manage guest services, and ensure compliance with safety regulations. The ideal candidate will have a Bachelor's degree and 5+ years of relevant experience, showcasing strong leadership and organizational skills. Join us to elevate guest experiences and shape the future of our exciting park!

Qualifications

• 5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and manage daily park operations, including guest services, maintenance, horticulture, and retail.
• Oversee staffing schedules, training, and performance for operational teams.
• Ensure safety, cleanliness, and regulatory compliance across all areas of the park.
• Coordinate with horticulture and landscaping teams to maintain floral displays and seasonal installations.
• Manage vendor relationships and third-party service providers.
• Monitor guest feedback and implement service improvements.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Familiarity with safety protocols

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration

Job description

A leading leisure and hospitality company in Genting Highlands, Malaysia, is seeking a Site & Operations Manager to oversee daily operations of the park, manage guest services, and ensure compliance with safety regulations. The ideal candidate will have a Bachelor's degree and 5+ years of relevant experience, showcasing strong leadership and organizational skills. Join us to elevate guest experiences and shape the future of our exciting park!