Floor Manager (The Gardens Mall, Kuala Lumpur)

H&M; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global retail brand is seeking a Floor Manager to lead a team, deliver excellent customer service, and maintain store operations at The Gardens Mall in Kuala Lumpur. The ideal candidate will have strong leadership skills, a passion for products, and a commitment to customer experience. This full-time position offers various benefits, including a staff discount and incentives for personal growth.

Benefits

25% staff discount

Clothing Allowances

Medical Leave

Qualifications

• You genuinely enjoy engaging with customers and lead by example.
• You have a genuine interest in the products offered.
• Open to feedback and actively seek development opportunities.
• Clear, confident, and empathetic in interactions.
• Proven ability to motivate teams in fast‑paced environments.
• Experienced in giving constructive feedback.
• Understanding of key retail KPIs and their application.
• Embraced change and respond to feedback.
• Maintain high standards in store operations.
• Ability to communicate in English.

Responsibilities

• Deliver high level of customer service through styling advice.
• Analyse sales data and maximise department performance.
• Lead and motivate a team of Sales Advisors.
• Support recruitment and training for new team members.
• Identify and nurture future talent.
• Oversee daily store operations efficiently.
• Act as a brand ambassador for customer experience.
• Step into Store Manager role when required.

Skills

Customer Focused

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

English language skills

Job description

Floor Manager (The Gardens Mall, Kuala Lumpur)

Full-time

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Customer‑Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions
• Team Leadership: Proven ability to organise and motivate teams in fast‑paced environments to deliver high service standards
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales
• English language skills to communicate with customers and internal stakeholders

This is a full‑time position of 45 hours per week.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Additionally, you can also enjoy the following benefits:

• Clothing Allowances
• Medical Leave

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Job Location

Located at The Gardens Mall, Kuala Lumpur.