Fine Dining Floor Manager | Lead Service & Guest Experience

Moments KL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fine dining restaurant in Kuala Lumpur is seeking an experienced Floor Manager to oversee daily operations, manage staff, and ensure a memorable dining experience for customers. The ideal candidate should possess a diploma in Hospitality Management and have at least 3 years of relevant experience in a fine dining or upscale bar environment. Fluency in English, Bahasa Malaysia, and Mandarin is essential. The role involves maintaining high service standards and collaborating with kitchen staff for successful order execution. Competitive benefits are provided.

Benefits

Annual Leave

EPF & SOCSO

Medical Claims

Medical Leave

Staff Meal

Qualifications

• 3+ years of experience in restaurant management with a focus on fine dining.
• Exceptional leadership abilities to manage a diverse team.
• Strong understanding of restaurant operations and cost management.

Responsibilities

• Oversee daily floor operations and ensure adherence to standards.
• Manage and train floor staff to deliver excellent customer service.
• Address customer inquiries and resolve complaints promptly.
• Collaborate with kitchen and bar for smooth order execution.

Skills

Floor management experience

Leadership skills

Customer service skills

Fluency in English, Bahasa Malaysia, Mandarin

Education

Diploma in Hospitality Management or related field

Tools

Inventory management software

Point-of-sale (POS) systems

Job description

A fine dining restaurant in Kuala Lumpur is seeking an experienced Floor Manager to oversee daily operations, manage staff, and ensure a memorable dining experience for customers. The ideal candidate should possess a diploma in Hospitality Management and have at least 3 years of relevant experience in a fine dining or upscale bar environment. Fluency in English, Bahasa Malaysia, and Mandarin is essential. The role involves maintaining high service standards and collaborating with kitchen staff for successful order execution. Competitive benefits are provided.