Financial Operations Analyst (Rebates Collection)

MFEX MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Financial Operations Analyst to enhance operational efficiency. You will manage payment processes, ensure data integrity, and improve service quality. Ideal candidates have 1-3 years of experience in finance, outstanding communication skills, and a detail-oriented mindset. Fresh graduates are encouraged to apply. The role adheres to Luxembourg's working hours and public holiday calendar.

Qualifications

• 1-3 years of industry experience related to financial services operations.
• Proficient in English with outstanding communication skills.
• Good interpersonal skills with the ability to resolve complex issues.

Responsibilities

• Liaise with Transfer Agents regarding payments and fees.
• Process transaction commissions and maintain data integrity.
• Identify operational improvements and participate in User Acceptance Testing.

Skills

Proficient in English

Organizational skills

Critical thinking

Interpersonal skills

Attention to detail

Education

1-3 years of experience in financial services operations

Understanding of investment operations

Proficiency in additional languages

Job description

Financial Operations Analyst (Rebates Collection)

MFEX, independent experts in global fund distribution, offering a complete solution for fund trading, rebates collection and delivery of fund information. Banks and other distributors of funds use MFEX to access the world's largest fund range with trading, rebates, and fund information from more than 920 fund companies and 72 000 funds that MFEX cooperates with.

MFEX’s Head Office is in Stockholm and 9 other branches in Paris, London, Madrid, Luxembourg, Kuala Lumpur, Singapore, Geneva, Milan, and Umea. The company has been experiencing strong growth for the past 5 years and went from 70 employees in 2014 to over 200 in 2019.

Following the recent years of our rapid expansion, we invite dedicated, competent, and dynamic individuals to be part of our team in Kuala Lumpur, Malaysia to support our operations, both locally and globally.

Responsibilities

• Liaising with Transfer Agent (TA) or Fund Management companies (FMC) regarding contract notes, statements, payments, and other Trailer Fees & Platform Fees related queries on behalf of MFEX clients.
• Responsible for transaction commissions processing, reconciliation follow‑up, payments, and reporting for Trailer Fees & Platform Fees.
• Setup of Trailer Fees & Platform Fees agreement, calculation, reporting, payment, and cash investigation using the main in‑house system (Rebates Processing Client).
• Maintain strong data integrity within internal systems through validation and reconciliation between source data from TA/FMC, counterparts, and business service applications.
• Provide high‑quality service experience, answering enquiries and resolving problems with TAs, advisors, and custodians.
• Seek operational improvements where possible, to facilitate take‑on of additional activities through automation of existing activities.
• Identify and challenge non‑standard/exception‑based processes to ensure a thorough risk assessment has been completed with corresponding controls in place prior to implementation.
• Participate in project(s) and conduct User Acceptance Testing (UAT) as required.
• Partner with various internal teams within MFEX and business stakeholders to develop effective solutions and continually look for ways to innovate to expand our service capabilities.
• Ensure all activities are completed and delivered within agreed time frames and to a high‑quality standard.
• Other ad‑hoc tasks when assigned.

Requirements

• 1‑3 years of industry experience related to financial services operations with an understanding of investment operations and operational excellence.
• Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
• Well‑developed organizational and critical thinking skills to resolve complex day‑to‑day issues independently.
• Good interpersonal skills and networking abilities with sub‑custodians and both internal/external departments.
• Detail oriented, excellent accuracy skills and a good understanding of mutual fund and hedge fund are strongly recommended.
• The position adheres to Luxembourg's standard working hours (3.00 pm – 12.00 am / 4.00 pm – 01.00 am Malaysia time) and observes its public holiday calendar.
• Fresh graduates are encouraged to apply.