Finance(AR) & IT Support Executive

CHEF WAN GROUP OF RESTAURANTS; Kepong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant group in Kuala Lumpur seeks a System Support Specialist to provide first-level support for core financial applications. The candidate will handle user inquiries, troubleshoot system issues, and assist with accounts receivable tasks. Responsibilities include ensuring data integrity and performing routine system maintenance. Ideal candidates should have experience in financial systems and be proactive in resolving user issues. This role offers a solid career path within the finance team.

Qualifications

• Experience in first-level support for financial systems.
• Ability to log and track issues effectively.
• Familiarity with basic data validation processes.

Responsibilities

• Serve as the primary contact for finance system-related inquiries.
• Escalate complex issues to technical teams.
• Assist in maintaining data integrity and system housekeeping.

Skills

Basic troubleshooting

Data integrity checks

Customer statement generation

Tools

Ticketing system

Job description

Provides first-level support for core financial applications (ERP and Invoicing systems), ensuring system stability, data integrity, and smooth daily finance operations.

Assists the finance team, especially Accounts Receivable (AR) with operational checks, troubleshooting, and resolving system-related issues.

1. FIRST LEVEL SYSTEM SUPPORT

Serve as initial point of contacts for all finance system-related queries, issues, and incidents reported by end-users.

Accurately log, track, and prioritize system issues using the designated ticketing system.

Perform basic initial troubleshooting and diagnostics to resolve common user problems quickly.

2. ISSUE ESCALATION & LIASON

Escalate complex or unresolved system issues to the appropriate departments or external system vendors.

Act as the liaison between end-users and technical teams, ensuring clear communication regarding issue status and resolution timelines.

3. DATA INTEGRITY & SYSTEM HOUSEKEEPING

Assist the finance team with basic data validation checks to ensure accuracy and completeness within the systems.

Perform routine system housekeeping tasks, such as clearing temporary files, updating master data fields, and archiving old records, as directed by management.

4. ACCOUNT RECEIVABLE (AR) SUPPORT

Assisting with customer statement generation and distribution.

Supporting the filing and documentation of invoices and remittance advice.

Helping to organize and manage AR records for audits or month-end close.