Field Support Engineer

Thales; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology leader in LUMUT is seeking a Field Support Engineer to manage site installations and provide technical support at customer locations. The role requires a Bachelor’s degree in mechanical engineering and expertise in fault diagnosis and testing. Join a collaborative team committed to driving technology solutions that enhance safety and security.

Benefits

Supportive workplace culture

Opportunities for continuous improvement

Qualifications

• Ability to read and interpret technical documents and drawings.
• Dedicated to continuous improvement in quality and customer satisfaction.

Responsibilities

• Conduct site installation, integration, and commissioning activities.
• Provide on-call support and write site visit reports.
• Assist in the coordination of on-site support for various platforms.

Skills

Fault diagnosis

Testing

Technical problem solving

Communication

Education

Bachelor’s degree in mechanical engineering

Job description

Location

Kuala Lumpur, Malaysia

Company Overview

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales established its presence in Malaysia in 1981 and is currently a strategic partner to key customers involved in the primary businesses of defence and security, aerospace, and cybersecurity and digital identity. Headquartered in Kuala Lumpur, Thales has played an instrumental part in supporting Malaysia’s defence ecosystem in addition to delivering advanced solutions over the last 40 years. Committed to local collaborations, Thales works closely with Malaysian businesses and government sectors to provide cutting‑edge systems and solutions that ensure safety, security, and readiness for the future.

Field Support Engineer Position

We are seeking a Field Support Engineer to be based in LUMUT.

This role is responsible for carrying out the deployment and installation of equipment and systems at the customer’s site. The Field Support Engineer will also prepare for and perform on‑site commissioning and acceptance testing.

Roles & Responsibilities

Undertakes Site Installation, Integration, Commissioning, Handover and Start‑up activities when a product or system evolution has to be implemented. The role will also be responsible for testing, commissioning and final integration of the system.

Key Contributions

• Conduct and supervise front‑line support including fault diagnosis and testing as well as acceptance trials both in harbor and at sea.
• Provide on‑call telephone support to our customers.
• Write site visit reports.
• Assist in coordinating the on‑site support to all locally based platforms, also providing limited support at other locations, including overseas.
• Required to work with a degree of autonomy, reacting to problems as they arise.
• Required to liaise with other dockyard field service engineers, dockyard authorities, dockyard contractors, and sub‑contractors, assisting in the co‑coordination of Thales responsibilities within the area of control.
• Assist in the identification and rectification of technical problems and issues, with support from the France Engineering team, with the aim of minimising any platform impact.
• Requires a well‑rounded Support Technician with an awareness and working knowledge of relevant disciplines (software, mechanical, hydraulic, rotary machine).

Qualifications

• Bachelor’s degree in mechanical engineering.
• Read and interpret documents such as schematic, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.
• Dedicated to continuous improvement (quality, cost, reliability, and customer satisfaction).

Location

LUMUT

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.