Field Service Technician (Kuala Selangor)

TKS Estate Sdn Bhd; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A service machinery provider in Kuala Selangor is seeking a Field Service Technician to handle the installation and maintenance of Auto Car Wash Machines. The ideal candidate will have hands-on technical experience, strong problem-solving abilities, and a willingness to learn. Responsibilities include troubleshooting and reporting, ensuring machine effectiveness, and adhering to service level agreements. Candidates must be physically capable of working on-site in various conditions.

Qualifications

• Hands-on experience with automotive, machinery, or car wash equipment is an advantage.
• Good problem-solving and communication abilities.
• Physical ability to work on-site, including standing, bending, lifting parts.

Responsibilities

• Installation, maintenance, troubleshooting, and repair of Auto Car Wash Machines.
• Daily reporting via the system, tasks assigned through a ticketing system.

Skills

Hands-on technical experience

Problem-solving

Communication abilities

Willingness to learn

Physical stamina

Education

Diploma or technical certificate in mechanical, electrical, or related field

Job description

Field Service Technician (Kuala Selangor)

The Field Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of Auto Car Wash Machines at customer sites. They ensure machines operate effectively, maintain customer satisfaction, and contribute to service excellence by adhering to SLA targets. Technicians are classified into four levels based on their experience and skills, with clear growth paths. Daily reporting via the system is mandatory, and tasks are assigned through a ticketing system monitored by the Customer Service Team.

Key Tasks

• Machine Maintenance, Troubleshooting, Reporting, and System Documentation
• Spare Parts & Chemical Management

Requirements

• Diploma or technical certificate in mechanical, electrical, or related field preferred.
• Hands‑on experience with automotive, machinery, or car wash equipment is an advantage.
• Willingness to learn and grow technically.
• Good problem‑solving and communication abilities.
• Physical ability to work on‑site, including standing, bending, lifting parts, and working in wet environments.
• Valid driver’s license (preferred).

Working Experience

Assists in basic maintenance tasks; learns from seniors (<1 year experience).

Skills Required

• Hands‑on technical experience (e.g. with machines, cars, or equipment)
• Problem‑solving (ability to troubleshoot and fix)
• Communication abilities (can explain issues or solutions)
• Willingness to learn (open to training and picking up new)
• Physical stamina (able to work on‑site, lift parts, move around, work in wet/outdoor conditions)