Field Service Operation (Eastern)

Elabram; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecom service provider in Malaysia is seeking a Field Engineer/Technician to perform operation and maintenance (O&M) support. Responsibilities include troubleshooting LTE/5G network elements, ensuring fault restoration within SLA, and performing preventive maintenance. The successful candidate must be available for a 24x7 duty roster and will play a critical role in project rollout implementation. Strong technical skills and commitment to quality are essential for this role.

Responsibilities

• Perform 1st Level Field Troubleshooting on LTE/5G Network Elements.
• Ensure Fault Restoration is within SLA.
• Perform Preventive Maintenance to improve network stability.
• Execute and handle assigned WFM-IFS WO within time frame.
• Ensure Apparatus Assignment is in place.
• Accountable for day-to-day execution and documentation sign-off.
• Standby for 24x7 duty roster.

Job description

Field Services Operations – Field Engineer/Technician Job Role Is To Perform Operation And Maintenance (O&M) Support For Corrective And Preventive Maintenance And As A Bridge Between Field Service Operation And Project Roll Out To Fulfil Both Side Requirement Without Impacting Network Performance Jeopardies Project Implementation Schedule

RESPONSIBILITIES

• To Perform 1st Level Field Troubleshooting (Corrective Maintenance) On Access Layer LTE/5G Network Elements And Services.
• To Ensure Fault Restoration Is Within The SLA.
• To Perform Preventive Maintenance (By Schedule Frequency). IN ORDER TO Improve The Network Stability Such As Intermittent And Repeated Faults.
• To Execute And Handle Assigned WFM-IFS WO Within A Certain Time Frame And Ensure All The WO Meet SLA.
• To Ensure Apparatus Assignment (AA) Are In Place.
• Accountable For Day-To-Day Execution, Project Acceptance, And Documentation Sign-Off IN ORDER TO Meet Rollout Implementation Quality And Fulfil Customer Demand.
• Required To Standby For 24x7 Duty Roster.