Field Service Engineer (Fresh Graduate)

Hitachi Vantara Corporation; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Petaling Jaya is seeking a fresh graduate for the Field Service Engineer role. The successful candidate will provide technical support, installation, and maintenance services. Ideal for those eager to learn and grow in a supportive environment with travel opportunities. The role offers comprehensive training and strong career development prospects, alongside competitive employee benefits.

Benefits

Employer-sponsored medical plan

Employer provident fund (EPF)

Group insurance plans

Various leave programs

Qualifications

• Recently graduated from a reputable institution under Science, Technology, Engineering, and Mathematics (STEM).
• Flexible for business travel, local or abroad.
• Self-motivated on new knowledge learning.

Responsibilities

• Perform field service operations with strong technical skills.
• Deliver outstanding services, including installation, maintenance, and repairs.
• Understand and anticipate customer needs, troubleshooting equipment failures.

Skills

Fluency in English (verbal and written)

Good communication skills

Problem-solving skills

Team player

Education

Undergraduate degree in STEM

Job description

Description

The opportunity:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand‑alone or as part of an EnCompass™ partnership agreement. Additionally, the net‑zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made‑for sustainability offerings.

Field Service Engineer (Fresh Graduate)

As a fresh graduate embarking on the Field Service Engineer role, you will have the opportunity to chart your own career path while learning about the Service Business Unit and the field service engineering opportunity. This opportunity provides excellent learning opportunities such as leadership and mentoring programs, technical and product training and industry site experience. You’ll learn to demonstrate personal leadership, teamwork and collaboration abilities, with a high level of initiative, self-confidence, and curiosity to learn in a 1-year traineeship period.

The Field Service Engineer will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment including identifying and correcting more complex problems associated with start‑up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on‑going relationships with customers to secure future business. The Field Service Engineer may resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

How you’ll make an impact:

• You will perform field service operations with strong technical skills.
• You will deliver outstanding services remotely or on‑site, including installation, maintenance, and repairs.
• You will exceed customer expectations by understanding and anticipating their needs, troubleshooting equipment failures and proactively preventing issues.
• You will identify and resolve electrical or mechanical problems with minimal assistance and develop potential sales and business opportunities through customer knowledge.
• You will suggest product and process improvements to enhance operations.
• You will be assisting the Salespeople and project managers to maintain better business relationship with customers and expand the business of transformer service.
• This roll will demand travelling about 60‑70% on‑call/customer priority.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You recently graduated from the undergraduate studies under Science, Technology, Engineering and Mathematics (STEM) from a reputable institution.
• Flexible for business travel local or abroad.
• Fluency in English both verbal and written, with good communication skills, self‑motivated on new knowledge learning, good problem solving, good team player.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Employer-sponsored medical plan (inc. dental care).
• Employer provident fund (EPF) – employer and employee.
• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance • Hospitalization Insurance.
• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

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