Field Service Engineer (Fresh Grads Are Welcome To Apply)

Stratus Automation Sdn Bhd; Bayan Lepas; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading automation solutions provider in Malaysia is seeking a technical support engineer to provide on-site software installation and troubleshooting for customers. Candidates should hold a Bachelor's degree in Engineering or Computer Science, with at least 2 years of experience preferred. Strong troubleshooting skills in software and hardware are essential, along with excellent customer service abilities. Travel may be required for customer support. This position presents an opportunity to work in a dynamic and innovative environment.

Qualifications

• Fresh grad or minimum 2 years experience in a related field.
• Experience in software testing and maintenance.
• Strong software troubleshooting skills in Windows and Linux environments.
• Knowledge of SECS/GEM and SEMI standards is an advantage.

Responsibilities

• Provide on-site software installation and technical support.
• Diagnose and troubleshoot hardware/wiring and software problems.
• Communicate technical solutions clearly.
• Provide training and guidance on issue resolution.
• Maintain user/training and troubleshooting manuals.
• Travel to customer sites for technical support.

Skills

Excellent leadership

Communication skills

Customer service skills

Software troubleshooting

Ability to work under pressure

Dynamic environment adaptability

Education

Bachelor's degree in Electrical/Electronic Engineering/Computer Science/Software Engineering

Tools

Windows

Linux

MSSQL

MySQL

Oracle

Job description

Stratus Automation Sdn Bhd is a prominent player in designing and supplying cost-effective cleanroom hybrid Automated Material Handling Systems (AMHS) and Automated Storage & Retrieval Systems (ASRS).

Stratus Automation has been dedicated to delivering cutting‑edge automation solutions that drive efficiency and innovation in the industry. We provide a complete turnkey AMHS mainly for semiconductor fabs, solar cells, medical industries as well as OEM suppliers for many world‑class semiconductor automation system integrators.

To learn more about our company and solution portfolios, please visit https://stratusauto.com and on LinkedIn.

What You Will Do:

Provide on‑site software installation and technical support to customers, resolving complex issue related to automation software systems.

Diagnose and troubleshoot hardware/wiring and software problems in a timely and efficient manner.

Communicate technical solutions to customer in a clear and concise manner.

Provide training and guidance to customer on issue resolution.

Maintain accurate and up to date user/training and troubleshooting manuals.

Travel to customer sites (including international sites) to provide hands‑on technical support.

Dynamic work‑shifts may be required on need basis.

What You Will Bring (Required Qualifications):

Candidate must possess at least a Bachelor’s degree in Electrical/Electronic Engineering/Computer Science/Software Engineering.

Fresh grad or minimum 2 year's experience in related field.

Experience in software testing and maintenance.

Excellent leadership, communication and customer skills.

Ability to work under pressure and in a dynamic environment.

Strong software troubleshooting skill in Windows and Linux Environment.

Experience in automation software support and maintenance is an advantage.

Ability to develop software scripts and troubleshooting tools is an advantage.

Knowledge of SECS/GEM and SEMI standards is an advantage.

Basic knowledge of relational databases, including MSSQL, MySQL, and Oracle, is an advantage.

Willing to travel local and overseas.

We are an Equal Employment Opportunity Employer!

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