Field Service Engineer

Talent Recruit; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A multinational leader in semiconductor solutions is seeking an experienced Field Service Engineer in Penang. Responsibilities include providing customer service, performing maintenance, and diagnosing equipment issues. Candidates should have engineering qualifications and relevant experience. This role requires travel and offers a benefits package including a performance bonus, car allowance, and insurance.

Benefits

13th Month Salary

Performance Bonus

Car Allowance

Insurance & outpatient benefits

Qualifications

• At least 4 years experience in semiconductor equipment installation and repair.
• Familiar with statistical process control (SPC) and quality improvement methods.
• Ability to support long-term overseas assignments.

Responsibilities

• Provide professional, courteous service to ensure complete customer satisfaction.
• Assist customers in diagnosing and resolving equipment or process issues.
• Perform on-site preventive maintenance and operational checks.
• Handle start-up, warranty, paid service, and contract activities within timelines.
• Report equipment downtime and service activities promptly.
• Travel domestically and internationally (up to 20%) as needed.

Skills

Electromechanical troubleshooting

Process problem-solving

Good communication skills

PC proficiency

Education

Diploma or Bachelor's Degree in Engineering

Job description

Company Background

We are representing a multinational leader in high-volume production equipment and process solutions for the semiconductor industry, specializing in wafer-level bonding and lithography. Due to expansion in Malaysia, the company is seeking an experienced Field Service Engineer based in Penang.

Additional Info & Benefits

• 13th Month Salary
• Performance Bonus
• Car Allowance
• Insurance & outpatient benefits

Responsibilities

• Provide professional, courteous service to ensure complete customer satisfaction.
• Assist customers in diagnosing and resolving equipment or process issues.
• Perform on-site preventive maintenance, equipment cleaning, and operational checks.
• Handle start-up, warranty, paid service, and contract activities within set timelines.
• Report equipment downtime and service activities to management promptly.
• Apply troubleshooting skills to minimize equipment downtime and maintain performance.
• Be available for overtime, short-notice travel, and emergency call-outs as required.
• Diagnose and correct process variations or hardware issues.
• Recommend corrective actions and keep management informed of all developments.
• Conduct customer meetings and communicate professionally in person, by email, and by phone.
• Complete and submit required reports and documentation accurately and on time.
• Maintain equipment logs and service records consistently.
• Travel domestically and internationally (up to 20%) as needed; valid passport required.
• Initiates purchase orders for parts and service.
• Maintains and performs repairs on company demo cleanroom equipment.
• Keeps informed and trained on company's most current systems, methods and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.
• Perform other related duties as assigned.

Requirements

• Diploma or Bachelors Degree in Engineering with at least 4 years experience in semiconductor equipment installation and repair.
• Strong electromechanical troubleshooting and process problem-solving skills.
• Familiar with statistical process control (SPC) and quality improvement methods.
• Good communication and interpersonal skills with all levels of staff and customers.
• Proficient in PC usage.
• This role requires a 3-month training program at the headquarters and the ability to support long-term overseas assignments.

Interested candidate kindly apply online or email updated resume to [e-mail]