Field Service Customer Support Coordinator

Crown Equipment; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent equipment company in Shah Alam is seeking a dedicated Customer Service Coordinator to join their team. The ideal candidate will manage customer inquiries, coordinate service calls, and ensure smooth operations in a service-oriented environment. With a background in Business Administration or related fields and proficiency in customer service, this position emphasizes problem-solving and strong communication skills. An exciting opportunity to enhance your career in a supportive team awaits you.

Benefits

Laptop provided

Mobile phone provided

Qualifications

• 1–3 years of customer service or coordination experience, preferably in automotive or logistics.
• Experience in after-sales service or contract service management is an advantage.
• Familiarity with service scheduling and maintenance tracking.

Responsibilities

• Respond to customer inquiries and service complaints promptly.
• Coordinate and dispatch service calls daily.
• Accurately enter job cards for timely billing.

Skills

Excellent communication skills

Problem-solving skills

Coordination skills

Customer-handling skills

Education

Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering

Tools

Microsoft Office (Excel, Outlook)

ERP systems (AS400)

Job description

A prominent equipment company in Shah Alam is seeking a dedicated Customer Service Coordinator to join their team. The ideal candidate will manage customer inquiries, coordinate service calls, and ensure smooth operations in a service-oriented environment. With a background in Business Administration or related fields and proficiency in customer service, this position emphasizes problem-solving and strong communication skills. An exciting opportunity to enhance your career in a supportive team awaits you.