Field Sales & Education

LUXASIA; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading beauty brand is seeking a Brand Representative in Kuala Lumpur, Malaysia. You will drive business in field sales, ensuring brand execution excellence and delivering exceptional customer service. The ideal candidate has a Bachelor's degree, 3-5 years of retail experience, and strong interpersonal skills. Fluency in English is required, with Mandarin or Bahasa Malaysia preferred. This position involves training cast members and building strong partnerships with retailers.

Qualifications

• 3-5 years of progressive experience in retail field sales, preferably within the Retail, FMCG, or Beauty industry.
• Proven passion for retail and building guest experiences.
• Fluency in English; proficiency in Mandarin or Bahasa Malaysia is a plus.

Responsibilities

• Drive sell-through and achieve sales targets across all stores.
• Deliver exceptional customer service embodying brand values.
• Conduct on-site training for cast members.

Skills

Retail field sales experience

Excellent interpersonal skills

Strong customer focus

Communicating effectively

Education

Bachelor's degree or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

At Fresh, we create beauty products that perform with experiences that transform.

Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.

The sensoriality of our products—their textures and scents—sets us apart. It’s this combination of high efficacy and amazing sensations that we’re known for, and why those who know us love us. Lev says fresh creates products people don’t know they need—and then can’t live without. Our founders still work with the brand every day to fulfill their original dream of making beauty that performs and transforms.

We are driven by our never complacent indie spirit where the sky's the limit. This approach is initiated by Lev and Alina and lived by the entire organization. Our boundless curiosity fuels our search for the extraordinary, whether it’s a moment of pleasure in nature or an experience of generosity in our shops. Where fresh goes, beauty follows. We’re pioneers—in product, in experience, in culture, and in process.

We believe that fresh is more than what it sells; it’s the emotional connection to the brand that we call the sixth sense. It’s the heartfelt experience we craft for our people and our guests.

Fresh is a brand of LVMH group worldwide. In SEA, it is managed through L Beauty Pte Ltd, a joint venture between LVMH group and Luxasia.

We are looking for a highly driven and dynamic Brand Representative – Field Sales and Education. The role will be driving the Malaysia business in the field. In this role, reporting to the Regional Sales & Retail Director, you are responsible for driving sell-through, ensuring brand execution excellence and lead store trainings across the Retailer doors in Malaysia. This role is the brand ambassador to our customers and partners, building strong partnership with Sephora SMT and cast members to build brand love, drive the sales, animations and brand visibility.

Job Description

Drive sell-through and achieve sales targets across all stores.

Deliver exceptional customer service by embodying brand values and educating customers on product benefits and usage.

Provide brand services to guests to drive brand exploration, experience and conversion.

Monitor sales performance and provide feedback or action plans to improve results.

Brand Representation

Be the brand ambassador, maintaining high levels of professionalism and product knowledge.

Ensure consistent brand messaging and execution at the point of sale.

Build strong relationships with SMT and cast members to support brand visibility and positioning.

Training & Product Knowledge

Conduct on-site training for cast members on product knowledge, brand storytelling and customer engagement.

Stay updated with own and competitive product launches, promotions, and marketing campaigns to effectively communicate them to store teams and office team.

In-store training for refreshers, new launches and to new joiners.

Ensure the brand’s visual merchandising standards are met and maintained.

Implement promotional materials and check planogram compliance during store visits.

Monitor and report on stock levels, tester condition, and fixture maintenance and store cleanliness.

Market Feedback & Reporting

Provide regular market insights including competitor activity, customer preferences, and store-level challenges.

Submit timely reports on store visits, sales performance, and any issues encountered.

Event & Promotion Support

Support and execute in-store events, product launches, and promotional campaigns.

Collaborate with casts members to drive conversion.

Job Requirements

Bachelor's degree or a related field.

3-5 years of progressive experience in retail field sales, preferably within the Retail, FMCG, or Beauty industry.

Proven passion for retail, sales and building guest experiences.

Self-motivated, positive spirited, results-oriented individual with an entrepreneurial/can-do thinking, self-leadership and strong customer focus mindset.

Demonstrated ability to be a strong team player, with a proven track record of building positive and collaborative team cultures.

Excellent leadership, interpersonal, and teamwork skills with a positive and proactive approach.

Strong people communication and coaching skills, with experience in ability to perform Service rituals.

Demonstrated ability to work independently, manage ambiguity, and thrive in a fast-paced, dynamic environment.

Strong analytical, problem-solving, and decision-making skills.

Highly organized with a strong commitment to accuracy and attention to detail.

Proficient in managing multiple projects, prioritizing tasks, and meeting deadlines in a fast-paced environment.

Excellent written and verbal communication skills, with the ability to present effectively to diverse audiences.

Experience working with retailer networks; experience with Sephora is highly preferred.

Proficiency in Microsoft Excel and PowerPoint is a plus.

Ability to work effectively in a multicultural environment.

Fluency in English, both written and spoken; proficiency in Mandarin or Bahasa Malaysia