Field IT Support Engineer - Onsite & Remote Helpdesk

Sunway Berhad; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading conglomerate in Malaysia is seeking an IT Field Support Engineer responsible for providing end-user support and troubleshooting issues with PCs, software applications, and network systems. Candidates should have a diploma or degree in IT, preferably with two years of experience. Fluency in English and Malay is required. This role offers a one-year contract with the possibility of renewal based on performance and requires strong customer service skills.

Qualifications

• Diploma or Bachelor’s degree in Computer Science or IT required.
• Minimum of 2 years related working experience preferred.
• Strong communication skills in English and Malay.

Responsibilities

• Provide level 2 support for end users onsite.
• Troubleshoot network operating systems and hardware.
• Create documentation for new processes.
• Train staff to maximize technology usage.
• Maintain an inventory of software and hardware.

Skills

Troubleshooting network operating system

Installation of hardware and software

Strong communication skills

Ability to work independently and in a team

Customer service orientation

Education

Diploma / Advanced Diploma in Computer Science / Information Technology

Job description

A leading conglomerate in Malaysia is seeking an IT Field Support Engineer responsible for providing end-user support and troubleshooting issues with PCs, software applications, and network systems. Candidates should have a diploma or degree in IT, preferably with two years of experience. Fluency in English and Malay is required. This role offers a one-year contract with the possibility of renewal based on performance and requires strong customer service skills.