Field Application Engineer

YAGEO Group; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading passive component supplier is seeking a Field Application Engineer in Penang, Malaysia. The candidate will support a Global Account Manager, collaborating with customers in sectors like Computing, Industrial, and Automotive. Responsibilities include providing technical training, managing inquiries, and being a liaison between sales and product teams. Ideal candidates should have an engineering degree, strong problem-solving skills, and a minimum of 2 years of relevant experience. This role offers a chance to work with cutting-edge technologies in a global environment.

Qualifications

• Minimum 2 years of experience in FAE and/or Design Engineering.
• Strong verbal and written communication skills in English.
• Experience with semiconductor and/or power supply design preferred.

Responsibilities

• Support Global Account Manager and meet diverse customers.
• Understand applications for Computing/Telecom, Industrial, and Automotive.
• Organize inquiries and manage product activities for mass production.
• Conduct technical training on new products and technology.

Skills

Interpersonal skills

Problem-solving

Technical presentation

Communication skills

Education

Degree in Electrical Engineering / Electronics Engineering

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

CRM tools

Job description

Overview

YAGEO Group, the world's top 3 passive component supplier, includes YAGEO, KEMET, and PULSE brands. With 40,000 employees worldwide, a global footprint in 25 countries, and $4.5B in yearly revenue, its technologies enable the world of electronics. It offers worldwide production and sales capabilities designed to meet the diverse requirements of customers and a full range of end-market segments. With one-stop-shopping and a complete offering of chip resistors, polymer, tantalum, MLCC, film, aluminum electrolytic capacitors, circuit protection devices, magnetics, antennas, sensors, and actuators, its vision is to provide "innovative service around the world." Its mission is "empowering the future with innovation component solutions." Additional information about YAGEO Group can be found at www.yageo.com.

Position Summary

The Field Application Engineer (FAE) team’s objective is to understand the technical aspects of our customers\' product development projects by working with their engineers designing in YAGEO group components across all Business Groups in conjunction with our Sales team. During this engagement with customers in every industrial sector, FAEs grasp the technical trends and design discipline direction (Low Voltage DC, AC and Power, EMI, and Sensors) and convey this to our Product Managers in each Business Group for product development roadmap input. FAEs also conduct educational training and collateral generation for our sales, distributors, and customers. FAEs are distributed globally in our sales offices.

Position role and collaboration

The FAE role is to support their Global Account Manager with their OEM account to meet with a diverse group of customers at the forefront of innovation. The ideal candidate should have an outgoing personality, an interest in learning about new technologies, and a desire to collaborate.

Responsibilities

Responsibilities include, but are not limited to, the following:

• Understand applications, ranging from digital to high power inverters, in target markets (Computing/Telecom, Industrial, and Automotive (EV))
• Answer technical questions in a timely fashion (within 12hours once we receive inquires)
• Especially quality issue and product release data and materials within 24hours
• Organize all inquires and list up design activities in order to manage all products to be mass production
• Resolve technical objections
• Technical liaison between sales, Product Business Unit Manager, and manufacturing
• Deep product knowledge
• Systematically funnel customer data to the business unit development teams and marketing for inclusion in product roadmaps
• Provide technical training on new products and technology to OEM
• Support any documentation OEM requests as technical aspect and prepare and submission

Deliverables

• Sales calls, call reports, selling tools (presentations, technical information, demos), articles, application notes, etc.

Requirements

• Degree in Electrical Engineering / Electronics Engineering.
• Effective interpersonal skills
• Ability to present moderate to highly technical materials to diverse audiences.
• Excellent proactive problem-solving experience with demonstrated analytical skills
• Strong verbal and written communication skills in English
• Minimum 2 years FAE and/or Design Engineering experience, preferably with semiconductor and/or power supply design experience
• Demonstrated ability to use Microsoft Excel, PowerPoint, and Power BI. proficiently and experience utilizing CRM tools