FHS Repair Specialist

Airbus; Cyberjaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Airbus Customer Services Sdn Bhd in Malaysia (Cyberjaya) seeks a Repair Specialist within Flight Hours Services (FHS) to coordinate suppliers for critical situations, ensuring on-time delivery, cost control and quality assurance. You will lead supplier interactions, drive ramp-up, and engage across Airbus functions.

Requirements include a minimum of 2 years in aviation purchasing, supplier management, or related customer service, with fluent English and strong communication skills.

Qualifications

• Time management and organizational skills.
• Autonomy and self-direction in assignments.
• Excellent written and verbal communication.
• Strong teamwork and collaboration with cross-functional teams.
• Solid negotiation and stakeholder management.
• Fluent in English (spoken and written).

Responsibilities

• Coordinate with Repair Suppliers to ensure on-time delivery and quality.
• Validate supplier quotations and contribute to cost targets.
• Support ramp-up of activity and prioritize critical customer requests (AOG).
• Organize conferences/calls to address issues and reconcile data.
• Ensure compliance with technical standards and certifications (EASA/FAA/CAAS).
• Contribute to continuous improvement in Repair Operations.

Skills

Time management

Autonomy

Strong communication

Teamwork

Negotiation

Fluent English

Education

Advanced/Higher/Graduate Diploma

Job description

Job Description:

Scope:

The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams. The Repair Specialist is the main point of contact for the operations desk to manage FHS customers' critical situations involving Repair Suppliers. He/She shall ensure the suppliers are delivering on time, cost and quality, by developing strong and stable relationships, organizing on-site supplier visits, and challenging performances that do not meet the required level. The Repair Specialist shall also steer the activity ramp-up, and regularly engage and coordinate with other Airbus functions.

Key responsibilities:

COST:

• Challenge and validate suppliers commercial quotations, in line with procurement guidelines (flat rate, Time & Material, Power-By-the-Hour (PBH)).
• Create justification dossier to recharge customers in case of Customer Induced Damages (CID).
• Contribute to Achieving the global FHS Repair cost target.

LEAD TIME:

• Ensure that the supplier is repairing and delivering parts in due time according to its contractual obligations.
• Identify issues root causes of delays
• Prioritize AOG and Critical customer's requests

QUALITY:

• Organize regular conference calls and meetings with the suppliers to address open issues, repair status, backlog situation and data reconciliation
• Ensure that the Supplier is respecting technical standards (SB, upgrades,...) workscopes (minor, major, repair...) and certification (EASA, FAA, CAAS,...).
• Manage quarantines on parts returned from the shop

CONTINUOUS IMPROVEMENT:

• Contribute to the continuous improvement and problem solving within Repair Operations.
• Work closely with the method and tool team and guarantee the quality of the data in the system

Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.

Carry out any other task as directed by the superior.

Minimum Education:

Advanced/Higher/Graduate Diploma, or relevant experience of 2 years in case of lower degree

Minimum Experience:

2 Years in Aviation Industry (Purchasing, Component Repair, Supplier Management or Customer Service)

Other skills and qualifications:

• Time management, well organized
• Able to work with autonomy
• Strong communication skills
• Team work, team spirit
• Solid negotiation skills
• Fluent in English (spoken and written)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.