Facilities Engineer (Information Technology)

JLL; Bayan Lepas; On-site; MYR 60,000 - 120,000; Full time

Job summary

JLL is seeking an IT/OT operations specialist to design, configure, and maintain our Bayan Lepas infrastructure. You will ensure uptime, security, and efficient daily operations across servers, networks, and cloud resources.

This role requires hands-on support and collaboration with multiple teams. The ideal candidate has 3–5 years of IT experience, strong networking, cloud, and cybersecurity knowledge, and a proactive problem-solving mindset.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 3-5 years of IT support, system/network administration, or a similar role.
• Solid understanding of IT systems, networks, hardware, and software.
• Experience with network management tools, server administration, and cloud platforms.

Responsibilities

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.
• Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.
• Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity.
• Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies.

Skills

IT support

System administration

Networking

Cloud platforms

Cybersecurity

Operating systems

Problem solving

Communication

Education

Bachelor’s degree in CS/IT/Engineering

Tools

AWS

Google Cloud

Azure

VMware/Hyper-V

VPNs

SQL/DB basics

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

MYROC - Facilities Operational Technologies (OT)

Objectives of this role

• Designing, configuring, and maintaining network infrastructures and IT systems to ensure optimal performance, connectivity, and security.
• Ensuring data security by implementing firewalls, antivirus software, and other security measures to prevent unauthorised access.
• Managing and troubleshooting server environments, cloud platforms, and network systems to ensure maximum uptime.
• Performing regular backups, system updates, and monitoring system performance for potential problems.
• Monitoring network performance and resolving any connectivity or network issues that arise.
• Collaborating with other teams to integrate new technologies and systems into the existing infrastructure.
• Documenting IT procedures, configurations, and troubleshooting steps to create a knowledge base for the team.
• Providing technical IT support to staff and resolving IT-related issues quickly and efficiently.

Your tasks

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.
• Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.
• Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity.
• Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies.
• Ensure regular backup and recovery of critical business data, setting up disaster recovery protocols when necessary.
• Implement software updates, patches, and security fixes to protect systems from vulnerabilities.
• Assist in migrating IT infrastructure to cloud platforms or integrating new systems into the organisation.
• Maintain detailed records of network configurations, incidents, and maintenance schedules.
• Keep up with industry trends and technological advancements to recommend improvements and updates to the organisation’s systems.

Required skills and qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3-5 years of experience in IT support, system/network administration, or a similar role.
• Strong understanding of IT systems, networks, hardware, and software.
• Experience with network management tools, server administration, and cloud platforms.
• Knowledge of networking protocols, such as TCP/IP, DNS, HTTP, etc.
• Familiarity with firewalls, VPNs, and other security systems.
• Proficiency in operating systems (Windows, Linux, Mac OS), networking protocols, and system monitoring tools.
• Solid knowledge of cybersecurity practices and tools in India and globally.
• Experience with cloud computing platforms like AWS, Google Cloud, or Microsoft Azure.
• Problem-solving skills and the ability to diagnose and resolve technical issues quickly.
• Excellent problem-solving and communication skills to interact effectively with non-technical teams and end users.
• Ability to work independently and as part of a team to support IT functions and projects.

Preferred skills and qualifications

• Relevant professional certifications, such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE).
• Familiarity with virtualisation technologies like VMware or Hyper-V.
• Knowledge of IT automation tools and scripting (Python, PowerShell, Bash).
• Experience with database management systems (SQL, MySQL).
• Ability to design and deploy solutions for business continuity and disaster recovery.
• Project management skills, especially in IT infrastructure projects.
• Experience with security-focused certifications like Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH).
• Familiarity with ITIL framework and service management principles.
• Ability to manage multiple projects and prioritise tasks effectively.

Location

On-site –Bayan Lepas, Malaysia, Kulim, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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