Facilities Assistant, Receptionist

JLL; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property management firm in Selangor, Malaysia is seeking a dedicated Receptionist to manage front-office operations and provide administrative support. The ideal candidate will possess strong communication and organizational skills, ensuring a professional environment for visitors and staff. Responsibilities include greeting visitors, handling calls, scheduling appointments, and maintaining office supplies. A high school diploma and previous receptionist experience are required.

Qualifications

• Proven experience as a Receptionist or in a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask.

Responsibilities

• Greet and welcome visitors, ensuring a positive impression.
• Answer, screen, and forward incoming phone calls.
• Manage calendars and schedule appointments for staff.

Skills

Communication Skills

Organizational Abilities

Customer Service Orientation

Technical Proficiency

Education

High school diploma or equivalent

Certification in Office Management

Tools

Microsoft Office Suite

Job description

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

Position Overview

As the first point of contact for visitors and callers, the Receptionist plays a pivotal role in creating a positive and professional impression of the organization. This role involves managing front-office operations, providing administrative support, and ensuring smooth communication within the office environment.

Key Responsibilities

• Visitor Management: Greet and welcome visitors, ensuring they feel valued and directing them to the appropriate person or department.
• Call Handling: Answer, screen, and forward incoming phone calls promptly and professionally.
• Scheduling & Coordination: Manage calendars, schedule appointments, and coordinate meetings for staff members.
• Mail & Deliveries: Receive, sort, and distribute incoming mail and packages; prepare outgoing mail as needed.
• Administrative Support: Assist with clerical duties such as filing, photocopying, data entry, and document preparation.
• Office Supplies Management: Monitor and maintain inventory of office supplies; reorder as necessary.
• Security & Safety: Ensure the reception area is secure by following safety procedures and controlling access via the reception desk.
• Record Keeping: Maintain accurate records of visitors, deliveries, and other relevant logs.
• Support to HR & Operations: Assist with on‑boarding new employees and coordinating internal events or meetings.

Required Skills & Qualifications

• Educational Background: High school diploma or equivalent; additional certification in Office Management is a plus.
• Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with office equipment such as fax machines and printers.
• Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with diverse individuals.
• Organizational Abilities: Strong organizational skills with the ability to multitask and prioritize effectively.
• Customer Service Orientation: Demonstrated customer service skills with a friendly and approachable demeanor.
• Professional Appearance: Consistent, professional dress and manner.
• Desirable Attributes
• Adaptability to changing office environments and tasks.
• Ability to handle confidential information with discretion.
• Proactive approach to problem‑solving and task management