Facilities Administrator - FOH

Jones Lang LaSalle Incorporated; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Kuala Lumpur is seeking a Facilities Administrator focusing on Front of House operations. You will be the welcoming face and organizational backbone of our client's facility, handling reception, visitor management, meeting-room coordination, and workplace services.

Collaborate with facilities teams, building management and stakeholders to anticipate needs, resolve issues, and maintain presentation standards while delivering proactive service.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of front desk, reception, or facilities coordination experience in corporate settings.
• Strong interpersonal and communication skills with diverse stakeholders at all levels.
• Proficiency in Microsoft Office and ability to learn workplace management systems quickly.
• Excellent organizational skills with ability to manage multiple priorities.
• Customer service orientation with proactive problem solving.
• Professional appearance reflecting organizational standards.

Responsibilities

• Manage front desk operations and greet visitors professionally.
• Coordinate meeting room bookings, setup and catering.
• Oversee visitor management, including badge issuance and escorts.
• Handle mail, courier services, and package distribution.
• Coordinate with maintenance teams and vendors to address issues.
• Maintain office supplies and vendor relationships.
• Support workplace experience initiatives and employee engagement.
• Process work orders and communicate updates to stakeholders.
• Maintain records related to facilities operations and service delivery metrics.

Skills

Front desk operations

Reception experience

Facilities coordination

Microsoft Office

Communication skills

Organizational skills

Customer service

Problem solving

Education

High school diploma or equivalent

Associate degree or certification

Tools

Condeco

Robin

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Facilities Administrator focusing on Front of House (FOH) operations at JLL, you'll be the welcoming face and organizational backbone of our client's facility. This role centers on creating exceptional first impressions while ensuring seamless daily operations across reception, visitor management, meeting room coordination, and workplace services. You'll serve as the primary point of contact for employees, guests, and vendors, managing everything from access control and mail distribution to coordinating building services and maintaining immaculate presentation standards. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this position, you'll embody that commitment through proactive service delivery and attention to detail. You'll collaborate closely with facilities teams, building management, and stakeholders to anticipate needs, resolve issues efficiently, and contribute to a workplace environment where everyone feels supported and valued.

What your day-to-day will look like:

• Manage front desk operations including greeting visitors, answering phones, and directing inquiries to appropriate departments while maintaining a professional and welcoming atmosphere
• Coordinate meeting room bookings, setup requirements, and catering arrangements to ensure seamless experiences for internal meetings and client presentations
• Oversee visitor management systems, including registration, badge issuance, and escort coordination while maintaining security protocols and access control procedures
• Handle incoming and outgoing mail, courier services, and package distribution with accuracy and timeliness
• Coordinate with building maintenance teams and vendors to address workplace issues, schedule repairs, and ensure common areas meet presentation standards
• Maintain office supplies inventory, place orders, and manage vendor relationships to ensure uninterrupted workplace operations
• Support workplace experience initiatives and employee engagement activities that strengthen community and collaboration across teams
• Process work orders, track service requests through completion, and communicate updates to stakeholders in a timely manner
• Maintain accurate records, logs, and documentation related to facilities operations, compliance requirements, and service delivery metrics

Required qualifications:

• High school diploma or equivalent required
• Minimum 2 years of experience in front desk, reception, or facilities coordination roles within corporate or commercial environments
• Strong interpersonal and communication skills with demonstrated ability to interact professionally with diverse stakeholders at all organizational levels
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to quickly learn workplace management systems and technologies
• Excellent organizational skills with proven ability to manage multiple priorities simultaneously in a fast-paced environment
• Customer service orientation with a proactive approach to problem-solving and service delivery
• Professional appearance and demeanor with commitment to representing the organization's standards and values

Preferred qualifications:

• Associate degree or relevant professional certification in facilities management, hospitality, or business administration
• Experience working in managed services, corporate real estate, or commercial property environments
• Familiarity with workplace management platforms such as Condeco, Robin, or similar meeting room and visitor management systems
• Basic understanding of building systems, safety protocols, and facilities operations best practices
• Bilingual capabilities to support diverse workplace communities
• Experience supporting workplace experience programs or employee engagement initiatives

Location: On-site -Kuala Lumpur, Malaysia

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.