F&B Service Attendant

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is searching for dedicated service staff to enhance guest experiences. Candidates should be warm and welcoming, with good communication skills to take orders and address guest needs. Responsibilities include maintaining restaurant service areas, ensuring timely service, and collaborating with team members during busy shifts. This is an opportunity to be part of a friendly environment that values genuine connections with guests.

Qualifications

• Ability to maintain a positive attitude and smile warmly at guests.
• Strong communication skills to share menu items and address dietary needs.
• Attention to detail to keep tables fresh and inviting.

Responsibilities

• Welcome guests and take food and drink orders accurately.
• Ensure timely service and respond to guest inquiries.
• Set up and pack down service areas for operations.

Job description

Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250

Welcome guests with a big smile and make them feel at home from the moment they arrive.

Take food and drink orders accurately and serve them promptly — timing matters.

Share menu recommendations, answer questions, and support guests with dietary needs.

Keep tables looking fresh and inviting throughout the dining experience.

Top up water, clear plates, and stay alert to guest needs during service.

Operational Support

Help set up and pack down service areas, including restaurants, bars, and event spaces.

Carry out opening and closing duties to keep operations running smoothly.

Handle payments, process bills, and manage cash accurately and responsibly.

Guest Experience

Respond to guest questions or concerns with a positive, calm, and solution-focused mindset.

Build genuine connections with guests to create personalised moments and encourage them to come back again.

Follow food safety, hygiene, and cleanliness standards in line with hotel and local regulations.

Report any equipment issues or maintenance needs quickly to keep service safe and smooth.

Teamwork

Work closely with teammates to deliver seamless service, even during busy shifts.

Step in to support colleagues during peak hours, events, or special occasions.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.