F&B Sales Executive

Westin Hotels & Resorts; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Marriott International’s Westin Kuala Lumpur is seeking a group coordinator/host to greet guests, read banquet orders, and ensure all arrangements meet requirements.

The role requires coordinating set-ups, timelines, guest needs, and any special requests while upholding safety policies and delivering polished, professional guest service.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisor Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
• Read and analyze banquet event order to gather guest information, determine proper set up, timeline, and guest needs.
• Respond to and fulfill special banquet event arrangements; follow up to ensure compliance.
• Follow all company safety and security policies and report accidents, injuries, and unsafe work conditions to manager.
• Maintain professional appearance and protect company assets; provide warm, courteous guest service.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information
Job Number26112197
Job CategoryEvent Management
LocationNo 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Position SummaryMeet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.