F&B Retail Associate - KLCC, Pavilion, TRX, Gardens Mall

Valiram (Retail); Kuala Lumpur; On-site; MYR 123,000 - 166,000; Full time

Job summary

A leading luxury retail firm in Kuala Lumpur is seeking a Senior Retail Associate responsible for driving sales and maintaining brand standards. The ideal candidate has 1–3 years of retail experience, strong communication skills, and a customer-oriented attitude. This role offers an opportunity to work in a dynamic environment focused on customer satisfaction and team performance.

Qualifications

• Minimum 1–3 years of experience in retail, hospitality, or customer service environment.
• Sales-driven with the ability to meet and exceed individual and store targets.
• Basic computer literacy and familiarity with POS systems preferred.

Responsibilities

• Drive sales and achieve store targets.
• Maintain brand image and standards.
• Manage inventory and stock integrity.

Skills

Strong communication skills

Customer-oriented attitude

Detail-oriented

Team player

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)

About the Role: As a Senior Retail Associate/Retail Associate, responsible for creating and maintaining long‑term relationships with customers to achieve sales goals. Represents the brand in a positive and professional manner to encourage recurring business. Assists customers in making informed choices by providing accurate product information and personalized service. Fosters a positive, engaging, and ethical working environment that enhances both customer satisfaction and team performance.

Key Responsibility Areas:

• Drive sales and achieve store targets
• Maintain brand image and standards
• Ensure store operations run smoothly
• Manage inventory and stock integrity
• Support reporting and documentation accuracy
• Develop product knowledge and skills

Key Requirements:

• Minimum 1–3 years of experience in retail, hospitality, or customer service environment.
• Strong communication and interpersonal skills; able to engage confidently with customers.
• Customer‑oriented with a positive attitude and passion for delivering excellent service.
• Well‑groomed and professional appearance, representing the brand image at all times.
• Sales‑driven with the ability to meet and exceed individual and store targets.
• Detail‑oriented with good organizational and follow‑up skills.
• Able to perform basic operational tasks, including cashiering, stock handling, and visual merchandising.
• Team player with a proactive attitude and willingness to learn.
• Able to work on shifts, weekends, and public holidays as required.
• Basic computer literacy and familiarity with POS systems preferred.