F&B Retail Associate - Godiva, Laderach Chocolate, TWG Tea, Bacha Coffee

Valiram; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury retail specialist in Kuala Lumpur seeks a Senior Retail Associate. You will foster customer relationships, drive sales, and ensure smooth store operations. Candidates should have 1-3 years' retail experience, strong communication skills, and a positive, professional demeanor. This role requires a proactive team player willing to work shifts. Compelling benefits and a vibrant work atmosphere await.

Qualifications

• 1-3 years of experience in retail, hospitality, or customer service.
• Able to engage confidently with customers.
• Positive attitude and passion for delivering excellent service.
• Professional appearance representing brand image.
• Ability to meet and exceed targets.
• Detail-oriented with good organizational skills.
• Basic operational tasks including cashiering.
• Willingness to learn and work shifts.

Responsibilities

• Drive sales and achieve store targets.
• Maintain brand image and standards.
• Ensure smooth store operations.
• Manage inventory and stock integrity.
• Support accurate reporting and documentation.
• Develop product knowledge and skills.

Skills

Customer-oriented

Strong communication skills

Sales-driven

Team player

Job description

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Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau, Vietnam and New Zealand. Operating more than 500 stores, the group represents over 200 brands across fashion, accessories, timepieces, jewellery, perfume, cosmetics, confectionery and dining concepts.

Learn more about us at www.valiram.com

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)

About the Role

As a Senior Retail Associate/Retail Associate, you will create and maintain long‑term relationships with customers to achieve sales goals. Represent the brand in a positive and professional manner to encourage recurring business. Assist customers in making informed choices by providing accurate product information and personalized service. Foster a positive, engaging, and ethical working environment that enhances customer satisfaction and team performance.

Key Responsibility Areas

• Drive sales and achieve store targets
• Maintain brand image and standards
• Ensure store operations run smoothly
• Manage inventory and stock integrity
• Support reporting and documentation accuracy
• Develop product knowledge and skills

Key Requirements

• Minimum 1–3 years of experience in retail, hospitality, or customer service environments.
• Strong communication and interpersonal skills; able to engage confidently with customers.
• Customer‑oriented with a positive attitude and passion for delivering excellent service.
• Well‑groomed and professional appearance, representing the brand image at all times.
• Sales‑driven with the ability to meet and exceed individual and store targets.
• Detail‑oriented with good organizational and follow‑up skills.
• Able to perform basic operational tasks, including cashiering, stock handling, and visual merchandising.
• Team player with a proactive attitude and willingness to learn.
• Able to work on shifts, weekends, and public holidays as required.
• Basic computer literacy and familiarity with POS systems preferred.

Unlock job insights

Retail & Consumer Products 1,001-5,000 employees

Valiram is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.