F&B Floor Manager

Moments KL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fine dining restaurant in Kuala Lumpur is seeking an experienced Floor Manager to oversee daily operations, manage staff, and ensure a memorable dining experience for customers. The ideal candidate should possess a diploma in Hospitality Management and have at least 3 years of relevant experience in a fine dining or upscale bar environment. Fluency in English, Bahasa Malaysia, and Mandarin is essential. The role involves maintaining high service standards and collaborating with kitchen staff for successful order execution. Competitive benefits are provided.

Benefits

Annual Leave

EPF & SOCSO

Medical Claims

Medical Leave

Staff Meal

Qualifications

• 3+ years of experience in restaurant management with a focus on fine dining.
• Exceptional leadership abilities to manage a diverse team.
• Strong understanding of restaurant operations and cost management.

Responsibilities

• Oversee daily floor operations and ensure adherence to standards.
• Manage and train floor staff to deliver excellent customer service.
• Address customer inquiries and resolve complaints promptly.
• Collaborate with kitchen and bar for smooth order execution.

Skills

Floor management experience

Leadership skills

Customer service skills

Fluency in English, Bahasa Malaysia, Mandarin

Education

Diploma in Hospitality Management or related field

Tools

Inventory management software

Point-of-sale (POS) systems

Job description

Requirement

• Proven experience of at least 3 years in a restaurant management role, with a strong emphasis on floor management within a fine dining or upscale bar environment.
• Possession of a Diploma in Hospitality Management, Culinary Arts, or a related field is essential. Additional certifications in food safety or beverage management are highly desirable.
• Exceptional leadership skills with a demonstrated ability to effectively manage and motivate a diverse team of service staff, bartenders, and support personnel.
• Comprehensive knowledge of restaurant operations, including inventory control, cost management, and point-of-sale (POS) systems. Experience with inventory management software is a plus.
• Proficiency in delivering exceptional customer service and resolving customer complaints or concerns in a professional and timely manner. A strong focus on creating a positive and memorable guest experience.
• Fluency in English, Bahasa Malaysia, and Mandarin is required to effectively communicate with staff, customers, and suppliers. Excellent verbal and written communication skills are essential.
• Ability to develop and implement staff training programs to ensure consistent service standards and compliance with health and safety regulations. Experience in training staff on fine dining etiquette and beverage preparation is preferred.

Responsibility

• Oversee daily floor operations, ensuring seamless service and adherence to Moments' fine dining standards.
• Manage and train floor staff, including servers, bartenders, and support personnel, to deliver exceptional customer service and product knowledge.
• Maintain inventory control for beverages, glassware, and other floor-related supplies, minimizing waste and maximizing efficiency.
• Address customer inquiries and resolve complaints promptly and professionally, ensuring customer satisfaction and loyalty.
• Enforce health and safety regulations, maintaining a clean and organized floor environment.
• Collaborate with the kitchen and bar teams to ensure smooth order execution and timely delivery of food and beverages.
• Implement and maintain service standards, including table setting, order taking, and food presentation, to uphold Moments' brand image.
• Monitor and analyze floor performance metrics, such as sales, customer feedback, and staff productivity, to identify areas for improvement.

Benefits

• Annual Leave
• EPF & SOCSO
• Medical Claims
• Medical Leave
• Staff Meal