F&B Captain

Accor Hotels; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel group in Sepang is seeking an experienced F&B Captain to enhance guest dining experiences and lead the service team. The F&B Captain will be responsible for guest interaction, cash handling, staff management, and ensuring smooth operations between the kitchen and service areas. Ideal candidates should have a minimum of 2 years experience in a similar role and possess strong problem-solving skills. Join our dynamic team and contribute to creating memorable experiences for our guests.

Benefits

Exclusive benefits

Career development opportunities

Strong recognition for performance

Qualifications

• Minimum 2 years experience as F&B Captain.
• Disciplined and self-motivated with good hygiene.
• Ability to lead and train team members.

Responsibilities

• Ensure high-level service and guest satisfaction.
• Manage staff schedules and handle logistics.
• Liaise between kitchen and service areas.

Skills

Guest interaction

Cash handling

Staff management

Problem-solving

Inventory management

Education

SPM / Diploma in Hotel Management/Catering & Events

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Byjoiningus,youwillbecomeaHeartist®, becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseof meaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

We are seeking an experienced and dynamic F&B Captain to join our team in Sepang, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team.

• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professional
• Proper handling of cashier, ensure that all bills were correctly charged and appropriatechangereturn to guest, for anycash paymentmade by guest. For creditcard, e-wallet, on-line payment,ensuresthatcorrectamount entered, and all bills must be posted, closedimmediatelyin POS uponguest’spayment received.
• Responsibleto keepthework stationsorganized,clean,neatandrequiredmise-en-place wereready/top-up.
• Ensure consistent high-level service and maintain customer satisfaction
• Manage staff schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns efficiently
• Maintain inventory and report needs for supplies and equipment
• Train new team members and conduct regular team meetings
• Implement and monitor health and safety protocols
• Assist the F&B Supervisor as required
• Contribute to the development and implementation of service improvement initiative
• Ensures thatworking areas, furnishings and equipment arewell-maintained to a high standard of cleanliness, proper functionality, safe to use and zero faulty.
• Ensures that par levels ofguest’soperating supplies,f&bstockaremaintainedandmaking sure item’s availability.
• Ensures that all maintenance defects areimmediatelyreported to thedepartmentalmanagersand beingfollowed-upwithEngineeringDepartment.
• Works in conjunctionwithinthe guidance of departmentmanager’s,inchanges and ideas on operation’s best practice.
• Capableto attendguestfeedback/complaintsorcomplimentand if necessary, refer them toSupervisor/Department’s Manager on-dutyfor corrective action to be taken or service recovery to be taken withinimmediatebased on case.

Qualifications

1. Candidate must possess at least SPM /Diploma Hotel Management/Catering & events
2. Minimum 2 years working experiences as F&B Captain in Restaurant, Banquet operations, In-Room Dining
3. Discipline and self-motivated
4. Good personal hygiene and neat appearance

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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