F&B Attendant (ADD/Specialty Restaurant/Room Dining)

CROWNE PLAZA KLCC; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Kuala Lumpur is seeking a dedicated F&B Attendant to provide exceptional guest service in our specialty restaurant and room dining. Responsibilities include greeting guests, taking orders, preparing food and beverages, and ensuring cleanliness of dining areas. Candidates should have food service experience and basic reading and writing skills. This role offers a dynamic work environment and the opportunity to contribute to guest satisfaction.

Qualifications

• Ability to take beverage and food orders in a professional manner.
• Basic knowledge of restaurant operations preferred.
• Must meet the minimum age requirement for serving alcohol.

Responsibilities

• Greet and welcome guests, take orders efficiently.
• Prepare and present food and beverages according to standards.
• Monitor and manage guest alcohol service responsibly.
• Clean and maintain dining areas and service stations.

Skills

Food service experience

Basic reading and writing skills

Job description

F&B Attendant (ADD/Specialty Restaurant/Room Dining)

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner

Be attentive to guest’s needs

Prepare food and beverages for service to guests and present food according to established health and presentation standards

Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable

Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary

Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift

Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty

Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction

Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service

May receive guest payments and process transactions as outlined in the cash and charge procedures as needed

May assist with other duties as assigned

Accountability

• Completion of daily operational tasks

What we need from you?

Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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