Executive Service Consultant - Diploma Holder ( ID : 14673)

PERSOL; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A customer service company based in Kuala Lumpur is seeking an individual for a customer service role. This position requires excellent communication skills in English and Bahasa Malaysia, and applicants with a diploma or degree in business-related fields will have an advantage. Responsibilities include handling customer inquiries, providing accurate product information, and collaborating with internal teams for excellent service. Fresh graduates are encouraged to apply as training will be provided.

Qualifications

• 1–2 years of experience in a Call Centre or Customer Service role is preferred.
• Fresh graduates are encouraged to apply (training will be provided).

Responsibilities

• Handle enquiries, requests, feedback, and complaints via telephone.
• Raise service requests and elevate complex cases to Tier 2 when required.
• Follow up to ensure timely and effective resolution.
• Provide accurate product information and guidance to policyholders, agents, PFA, CSE, and intermediaries.
• Work closely with internal teams to deliver excellent customer service.

Skills

Excellent communication skills in English

Excellent communication skills in Bahasa Malaysia

Computer literate (Microsoft Excel, Word & PowerPoint)

Strong problem-solving and listening skills

Good in calculation

Ability to handle challenging customer interactions

Positive attitude

Education

SPM result – Minimum Grade ‘A’ in English / Mathematics / Additional Mathematics / Accounting

Diploma or Degree in Business Administration, Communications, or related fields

Job description

🎓 Education Requirements

• SPM result – Minimum Grade ‘A’ in English / Mathematics / Additional Mathematics / Accounting
• Diploma or Degree in Business Administration, Communications, or related fields is an added advantage

💼 Experience

• 1–2 years of experience in a Call Centre or Customer Service role is preferred
• Fresh graduates are encouraged to apply (training will be provided)

🛠 Skills & Competencies

• Excellent communication skills in English & Bahasa Malaysia (Mandarin is an added advantage)
• Good in calculation
• Strong problem‑solving and listening skills
• Computer literate (Microsoft Excel, Word & PowerPoint)
• Positive attitude, patient, and able to handle challenging customer interactions
• Able to work under pressure in a fast‑paced environment

📝 Job Responsibilities

• Handle enquiries, requests, feedback, and complaints via telephone
• Raise service requests and elevate complex cases to Tier 2 when required
• Follow up to ensure timely and effective resolution
• Provide accurate product information and guidance to policyholders, agents, PFA, CSE, and intermediaries
• Work closely with internal teams to deliver excellent customer service