Executive/Senior Executive - Non Performing Loan&Recovery(Operation Improvement)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services provider in Kuala Lumpur is looking for an Executive/Senior Executive to drive operational improvements in recoveries and credit management. The successful candidate will analyze processes, implement technology solutions, and ensure compliance with regulations. A diploma or degree in a relevant field is required, along with 1-2 years of experience in collections or related areas. Strong analytical and communication skills in English and Bahasa Malaysia are essential.

Qualifications

• Minimum 1 to 2 years of experience in collection or related field.
• Relevant knowledge of credit management or banking operations preferred.
• Proficient in English and Bahasa Malaysia.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Analyze processes to identify bottlenecks and areas for improvement.
• Streamline workflows and automate tasks for efficiency.
• Implement technology solutions for operational enhancements.
• Ensure regulatory compliance and maintain quality standards.

Skills

Analytical skills

Negotiation skills

Communication

Problem solving

Customer service

PC skills

Education

Diploma/Degree/Master in relevant disciplines

Tools

MS Office applications

Job description

Executive/Senior Executive - Non Performing Loan & Recovery (Operation Improvement)

Identifying and Addressing Inefficiencies

• Process Analysis: Analyze existing processes to identify bottlenecks, redundancies, and areas where improvements can be made.
• Data Analysis: Use data to track performance, identify trends, and pinpoint areas for improvement.
• Problem Solving: Develop and implement solutions to address identified issues, ensuring they are effective and sustainable.

Implementing Improvement Strategies

• Process Optimization: Streamline workflows, reduce steps, and automate tasks to improve efficiency.
• Technology Integration: Implement new technologies to improve operations, such as automation, data analytics, or CRM systems.
• Resource Management: Optimize resource allocation, including personnel, equipment, and budget, to maximize productivity.
• Project Management: Manage projects related to operational improvements, ensuring they are completed on time and within budget.

Ensuring Compliance and Quality

• Regulatory Compliance: Ensure that all operations comply with relevant laws, regulations, and industry standards.
• Quality Control: Implement quality control measures to ensure that products or services meet required standards.
• Safety: Ensure a safe working environment for employees and customers.
• Data Privacy: Maintain data privacy in line with global and local requirements.

Enhancing Customer Satisfaction and Productivity

• Customer Service: Improve customer service processes to increase satisfaction and loyalty.
• Product/Service Quality: Enhance the quality of products or services to meet and exceed customer expectations.
• Employee Engagement: Foster a positive and productive work environment by engaging employees and providing opportunities for growth.
• Cost Reduction: Identify and implement cost-saving measures without compromising quality or customer satisfaction.

Job Requirements

• Diploma/Degree/Master holder or professional qualification in relevant disciplines.
• Minimum 1 to 2 years working experience in collection in general or any related field.
• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
• Good PC skills and proficient in MS Office applications.
• Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
• Strong skill in analytical, listening, persuasion and problem solving.
• Ability to support, work under pressure, handling operation with minimum supervision and manage stress.
• Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.