Executive/Senior Executive - Non Performing Loan&Recovery(Operation Improvement)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Malaysia is seeking an Executive/Senior Executive to identify inefficiencies and implement improvement strategies in non-performing loan recovery. Ideal candidates should hold a diploma or degree and have 1-2 years of relevant experience. Strong analytical, communication, and problem-solving skills are essential. Join a dynamic team where you can shape a promising career path.

Qualifications

• 1 to 2 years of working experience in collection or related field.
• Knowledge of credit management and banking operations preferred.
• Good command of English and Bahasa Malaysia.

Responsibilities

• Analyze existing processes to identify inefficiencies.
• Implement new technologies to enhance operations.
• Manage projects related to operational improvements.
• Ensure compliance with laws and regulations.

Skills

Analytical skills

Negotiation skills

Communication skills

Problem-solving skills

Education

Diploma/Degree/Master holder

Tools

MS Office

Job description

Executive/Senior Executive - Non Performing Loan&Recovery(Operation Improvement)

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1) Identifying and Addressing Inefficiencies -

A) Process Analysis: Analyze existing processes to identify bottlenecks, redundancies, and areas where improvements can be made.

B) Data Analysis: Use data to track performance, identify trends, and pinpoint areas for improvement.

C) Problem Solving: Develop and implement solutions to address identified issues, ensuring they are effective and sustainable.

2) Implementing Improvement Strategies:

A) Process Optimization: Streamline workflows, reduce steps, and automate tasks to improve efficiency.

B) Technology Integration: Implement new technologies to improve operations, such as automation, data analytics, or CRM systems.

C) Resource Management: Optimize resource allocation, including personnel, equipment, and budget, to maximize productivity.

D) Project Management: Manage projects related to operational improvements, ensuring they are completed on time and within budget.

3) Ensuring Compliance and Quality:

A) Regulatory Compliance: Ensure that all operations comply with relevant laws, regulations, and industry standards.

B) Quality Control: Implement quality control measures to ensure that products or services meet required standards.

C) Safety: Ensure a safe working environment for employees and customers.

D) Data Privacy: Maintain data privacy in line with global and local requirements.

4) Enhancing Customer Satisfaction and Productivity:

A) Customer Service: Improve customer service processes to increase satisfaction and loyalty.

B) Product/Service Quality: Enhance the quality of products or services to meet and exceed customer expectations.

C) Employee Engagement: Foster a positive and productive work environment by engaging employees and providing opportunities for growth.

D) Cost Reduction: Identify and implement cost-saving measures without compromising quality or customer satisfaction.

Job Requirement:

Diploma/Degree/Master holder or professional qualification in relevant disciplines.

Minimum 1 to 2 years working experience in collection in general or any related field.

Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.

Good PC skills and proficient in MS Office applications.

Good negotiation, communication and writing skills in both English and Bahasa Malaysia.

Strong skill in analytical, listening, persuasion and problem solving.

Ability to support, work under pressure, handling operation with minimum supervision and manage stress.

Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.

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Your application will include the following questions:

• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• How many years' experience do you have as a Project Management Office Project Coordinator?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.