Executive, Sales Administrative

CARSOME; Johor Bahru; On-site; MYR 32,000 - 40,000; Full time

Job summary

A leading automotive service provider is seeking a detail-oriented individual to manage customer service and generate sales reports. The ideal candidate will possess tertiary qualifications, with around 1 year of experience in a similar role, along with strong proficiency in Microsoft Office. This role is pivotal in supporting a high-performance sales team in Johor Bahru.

Qualifications

• Proficiency in generating sales reports and attentive to data accuracy.
• Experience in customer service roles.
• Around 1 year of experience in a similar position.

Responsibilities

• Manage customer enquiries and provide support.
• Prepare and generate sales reports for management.
• Develop and track a weekly visitation plan.

Skills

Customer service

Data analysis

Microsoft Office Applications

Sales reporting

English proficiency

Education

Tertiary qualifications in a relevant field

Job description

Key Accountabilities:

• Monthly purchase of pantry items.
• Customer service - Handle and manage customers’ direct enquiries.
• Prepare sales reports for the team and the branch; generate weekly sales report for the management.
• Prepare customer account usage statistics for the team and the branch as preparation for their daily visitation.
• Develop weekly journey/visitation plan and track for the team and the branch.
• Providing timely, quality support to the team and the branch throughout the sales cycle.
• Generate reports around revenue, renewals, sales cycle, and usage trends.
• Weekly drop-off comments.
• Data analysis reports to line manager.
• Verification for resigned/ closed accounts.
• Dealers logo submission and stationaries order.
• Managing the team’s attendance, new joiners form and target letter.
• Ad hoc duties assigned

Essential knowledge, skills and abilities:

• Tertiary qualifications in a relevant field
• Experience within a high performance sales team
• Proficient in Microsoft Office Applications (Word, Excel & PowerPoint)
• Proficient in both written and spoken English
• Experience in generating sales report and meticulous on sales figures and data
• Good customer service
• Circa 1 year experience in a similar role
• Very high standard of accuracy, presentation and attention to detail