Executive, Recovery (Warehouse) - Shah Alam

Ninja Van; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech-enabled logistics company in Malaysia is seeking a detail-oriented professional to manage delivery inquiries and support operations. The ideal candidate will have a diploma or bachelor's degree and at least 1 year of e-commerce logistics experience. Strong analytical and communication skills, along with proficiency in English and Bahasa Malaysia, are essential for success. Join a fast-paced environment with a competitive salary range of RM2,000 - RM3,000 per month.

Qualifications

• 1 year of experience in e-commerce logistics.
• Proficient in both spoken and written English and Bahasa Malaysia.
• Strong process-oriented mindset with attention to detail.

Responsibilities

• Ensure all inquiries related to assigned delivery issues are addressed.
• Maintain adherence to Recovery Department’s SOPs.
• Assist with ad hoc projects and reporting as required.

Skills

Analytical skills

Detail-oriented mindset

Communication skills

Computer skills (Microsoft Office, Google Workspace)

Education

Diploma or Bachelor’s Degree

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of acrossunched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Accountable for ensuring that all assigned tasks are attended to on a daily basis.
• Ensure all inquiries related to assigned delivery issues are properly addressed and closed in a timely manner, in accordance with Standard Operating Procedures (SOPs).
• Ensure all PETs created for assigned tasks are handled daily and closed within the agreed Service Level Agreement (SLA), as per SOPs.
• Maintain full adherence to the Recovery Department’s SOPs.
• Ensure full compliance with the 5S workplace organization standards.
• Keep relevant stakeholders informed of issues related to tagged orders.
• Ensure the accuracy and completeness of data entered into the recovery system.
• Assist the Manager/Head with ad hoc projects, reporting, and analysis as required.

Job Requirements

• Candidate must possess a Diploma or Bachelor’s Degree in any field.
• Minimum of 1 year of experience in e-commerce logistics.
• Strong process- and detail-oriented mindset, with meticulous attention to ensure procedures are followed accurately.
• Good analytical and communication skills.
• Hands-on approach, as the role will involve warehouse-based work.
• Strong ability to quickly grasp operational processes and systems.
• Proficient in both spoken and written English and Bahasa Malaysia.
• Ability to connect effectively with people and communicate clearly.
• Excellent computer skills, including Microsoft Office applications and Google Workspace tools.
• Quick learner, able to adapt and thrive in a fast-paced environment.

RM2,000 - RM3,000 a month

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